Customer Success Intern (Remote) at T40 Technologies

T40 is an end-to-end digital platform for intercity transportation and logistics services across Africa enabling end users to get the best customer experiences possible while helping Businesses realize more profits from their business operations. We are changing the face of intercity mobility across Africa. We are leading the way in developing world-class digital solutions for stakeholders in the intercity transport segment. Our mission is to provide an open platform that would support easy and cost-efficient digitization of associated ground transportation services in Nigeria and across Africa. Our vision is to become the leading technology partner for Ground transportation stakeholders across Africa supporting operators, travellers, OTAs and other retail partners. We are a fully remote team with colleagues spread across 5 cities in 2 continents and counting. We are looking to grow our team to Support our expanding client base.

We are recruiting to fill the position below:

Job Title: Customer Success Intern

Location: Remote
Employment Type: Internship

Job Description

• We are seeking a dedicated and proactive Customer Success Assistant to join our team.
• In this role, you will be responsible for providing exceptional customer support and ensuring our clients' success.
• You will assist with onboarding new customers, resolving inquiries, and maintaining strong customer relationships.
• The ideal candidate is a highly organized individual with excellent communication skills and a customer-centric approach.

Responsibilities
Include:

• Serve as the primary point of contact for customer inquiries and support requests.
• Assist in onboarding new customers and providing product demonstrations.
• Address customer concerns, resolve issues, and provide timely solutions.
• Proactively engage with customers to ensure their success and satisfaction.
• Collaborate with cross-functional teams to ensure smooth customer experiences.
• Monitor customer usage and identify opportunities for product adoption and expansion.
• Maintain accurate and up-to-date customer records and interactions in CRM software.
• Collect and analyse customer feedback to drive product improvements.
• Contribute to the development of customer support resources and knowledge base.

Requirements
You are a good fit for this role if you have;

• HND / Bachelor's Degrees in any field or Diploma with 0 - 1 year relevant work experience.
• Previous experience in customer service or support roles.
• Strong verbal and written communication skills.
• Excellent problem-solving and decision-making abilities.
• Empathetic and patient approach to customer interactions.
• Detail-oriented with strong organizational skills.
• Proficient in using customer support software and CRM platforms.
• Willingness to learn and adapt to new processes and tools.

Benefits
If you decide to join us, you can expect:

• Salary: N30,000 Monthly.
• Working in a super supportive and collaborative team.
• Flexible working hours.
• Comprehensive Health Maintenance Organization (HMO) coverage for all employees.
• Exposure to modern products, tools and exponential career growth.
• Maximum working flexibility (we are a remote-first company).

Application Closing Date
30th June, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only candidates that attempt the pre-screening assessment would be considered.