Ticketing Manager at the Confederation of African Football (CAF)

The Confederation of African Football (CAF) was founded in 1957 by four nations: Egypt, Sudan, Ethiopia and South Africa. As the administrative body of the region, CAF manages competitions, offers technical and administrative training courses while actively fostering the promotion and practice of football. The Confederation organizes championships such as the Africa Cup of Nations (CAN or AFCON), the most popular competition. It maintains very close links with FIFA in coordinating tournaments for different events such as the World Cup, Youth and Women competitions and the Olympic Games Football Tournaments.

We are recruiting to fill the position below:

Job Title: Ticketing Manager

Location: Cairo, Egypt

Responsibilities

• Develop and implement a ticketing strategy that maximizes revenue and accessibility for fans. 
• Oversee the ticketing platform, ensuring its functionality, security, and user-friendliness. 
• Lead the ticketing team in CAF and during competitions.  
• Analyse ticket sales data and generate reports to identify trends and inform future strategies. 
• Maintain strong relationships with event organizers, sponsors, and external ticketing vendors. 
• Ensure adherence to CAF ticketing policies and procedures. 
• Resolve customer inquiries and complaints on ticketing issues promptly and professionally.
• Work collaboratively with other departments within CAF to ensure a seamless ticketing experience.

Requirements

• Bachelor’s degree in Business administration, Management, or equivalent. 
• Minimum of 5 years of experience in ticketing operations, preferably in the sports industry. 
• Proven track record of developing and implementing successful ticketing strategies. 
• Strong understanding of ticketing systems and technologies. 
• Ability to work effectively under pressure and meet deadlines. 
• Accuracy and attention to detail are essential. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills
• Stakeholder management and Influencing skills.
• A passion for football and a deep understanding of the African football landscape and CAF's mission
• Track record of providing leadership and direction to teams
• Fluent in at least two of CAF Official languages (English, French and Arabic) both written and spoken is a must.
• High level of proficiency with Microsoft Office and other modern IT tools.

Benefits

• An interesting and varied job in an exciting and innovative international organization.
• Attractive employment conditions.
• The opportunity to be part of a highly committed international team.
• Quality social security coverage.
• An excellent pension schemes.

Application Closing Date
21st June, 2024.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email.

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Note

• Only qualified applicants will be considered for employment without regard to gender, race, age, skin color, nationality, religion, sexual orientation, or on any other grounds.
• If you have the necessary qualifications and are keen to work for a top international sporting organization, submit your application in English (Motivation Letter, CV, Diplomas, and Reference Letters).