Ticketing Officer at the Confederation of African Football (CAF)

The Confederation of African Football (CAF) was founded in 1957 by four nations: Egypt, Sudan, Ethiopia and South Africa. As the administrative body of the region, CAF manages competitions, offers technical and administrative training courses while actively fostering the promotion and practice of football. The Confederation organizes championships such as the Africa Cup of Nations (CAN or AFCON), the most popular competition. It maintains very close links with FIFA in coordinating tournaments for different events such as the World Cup, Youth and Women competitions and the Olympic Games Football Tournaments.

We are recruiting to fill the position below:

Job Title: Ticketing Officer

Location: Cairo, Egypt

Responsibilities

• Process ticket sales and reservations via various channels (phone, online, in-person).
• Issue tickets and ensure proper delivery (e-tickets, physical tickets).
• Address customer inquiries related to ticketing procedures, and troubleshoot any issues.
• Maintain accurate records of ticket sales and inventory.
• Assist with the development and implementation of ticketing strategies for CAF events.
• Work collaboratively with other departments within CAF to ensure a seamless ticketing experience.

Requirements

• Bachelor’s degree in business administration, Management, or equivalent.
• Minimum of 2 years of experience in a ticketing role (event ticketing, travel ticketing, etc.)
• Strong understanding of ticketing systems and procedures.
• Excellent customer service skills with the ability to handle inquiries professionally and courteously.
• High level of proficiency with Microsoft Office and other modern IT tools.
• Strong Analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Stakeholder management and Influencing skills.
• A passion for football and a deep understanding of the African football landscape, is an advantage.
• Fluent in two of CAF official languages (English, French & Arabic) both written and spoken.

Benefits

• An interesting and varied job in an exciting and innovative international organization.
• Attractive employment conditions.
• The opportunity to be part of a highly committed international team.
• Quality social security coverage.
• An excellent pension schemes.

Application Closing Date
21st June, 2024.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email.

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Note

• Only qualified applicants will be considered for employment without regard to gender, race, age, skin color, nationality, religion, sexual orientation, or on any other grounds.
• If you have the necessary qualifications and are keen to work for a top international sporting organization, submit your application in English (Motivation Letter, CV, Diplomas, and Reference Letters).