Guest Relation Supervisor at Hotel Capitol

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite.

We are recruiting to fill the position below:

Job Title: Guest Relation Supervisor

Location: Ojodu-Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Supervise all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Supervise the registration ofguestswhich includes the collection of necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints at the Frontdesk or the Restaurant in a timely and professional manner
• Supervise good relationships with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Ensure thatupdated records of bookings and payments are maintained
• Supervise restaurant operations to deliver an excellent Guest and Member experience.
• A Guest Relation Supervisor will also be required to manage, train, and develop team members and work within all budgeted guidelines.
• Supervise Restaurant operations.
• Maintain exceptional levels of customer service.
• Manage guest queries in a timely and efficient manner.
• Drive sales to maximize budgeted revenue.
• Develop menus with other members of Food and Beverage team.
• Accountable for monthly stock
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes are generated.
• Be environmentally aware.
• Assist other departments wherever necessary and maintain good working relationships.

Qualifications

• Interested candidates should possess relevant qualifications with at least 2 years experience.
• Candidates should possess a minimum of BSC/ HND qualification.
• Candidates should reside within Ojodu, Ikeja, Agege, Ogba axis

Salary
N840,000 - N1,200,000 annually

Application Closing Date
3rd July, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.