Posted on Fri 31st May, 2024 - hotnigerianjobs.com --- (0 comments)
Kyosk Digital Services Limited is a tech-led platform that connects informal retailers who retail in kiosks and other similar retail outlets directly to fast-moving consumer goods companies (FMCGs) by communicating demand from retail outlets directly to FMCGs and their distributors and managing the delivery of the goods to the kiosks.
Our digital ordering and delivery platform - Kyosk - ensures that these retail outlets get access to stock at competitive prices and have them delivered directly to them. FMCGs find the traditional distribution chain to be inadequate as well, making it expensive for them to serve kiosk-type retail outlets, leading to high incidences of product stock-outs and lost sales opportunities. By providing FMCGs with good data visibility, we solve this major problem of theirs.
We are recruiting to fill the position below:
Job Title: Sales Supervisor - Farm
Location: Ibadan, Oyo
Employment Type: Full Time
Role Profile
We are looking for a talented person to join our Sales team as a supervisor tasked with managing our commercial deliverables in Agro Processors, Food Manufacturing companies etc. space.
You will maintain relationship with these Agro processors and Kyosk Sourcing team to support order generation and fulfilment.
Responsibilities
Customer Acquisition and Onboarding:
Mastering the Target market and generating an ambitious number of leads within the market in the designated region or category
Tabulating a Sales Pipeline for lead validation
Perfecting one’s sales pitch to articulate different value propositions to different stakeholders
Mastering the suitable acquisition channels and maximizing on them
Meeting the minimum agreed target for registrations and onboardings in line with the set sales projections
Revenue Generation and Growth
Converting prospects into Sales
Increasing Basket sizes by Upselling and Crossing
Opening up new markets within the same category
Leveraging on referrals from the existing Customer base
Establishing networks with non-conflicting players in the same space for more business development
Attaining the set revenue targets month on month
Ensure 100% collection of receivables
People Management and Development:
Recruit and manage a motivated and aggressive team to deliver the sales mandate.
Schedule frequent one on one sessions with the team members to evaluate performance, identify areas of development and address any challenges.
Analyze, develop and monitor performance quality measures for the department.
Deliver training needs from time to time.
Customer Retention
Creating reliability by always keeping in touch with the customers
Conducting regular spot-checks to ensure good service delivery
Maintaining a feedback log from the clients to keep improving customer experience day by day
Develop a check-in schedule for different touch points and maintain this on a calendar
Advocate for customer satisfaction to all departments
Formulate a reward policy for loyal customers e.g discounts
Manage client relationships, introduce clients to new and additional products and ensure client retention.
Conduct autonomous customer satisfaction surveys to capture additional areas of improvement and feedback
Corporate Positioning:
Understand the go to market strategy for each product and appropriately execute sales.
Promoting the Farm & Fresh Brand to be a market lead
Promoting the Framers vision for Farm & Fresh
Give presentations, seminars and briefings to clients articulating Farm & Fresh Value Proposition.
Providing Market Insights:
Gather relevant intel/ information within the market and forward to the company for analysis and strategy changes.
Digital transformation:
Pushing for 100% digital migration to the Kwikbasket buyer mobile app or web app
Maximizing on the uptake of the available financial services on the platform to realize true value of the customer
Data Analysis and reporting:
Interpret various consumption data patterns to the customer.
Generate sales reports as per the set targets and KPIs for ease of performance analysis.
Key Perfomance Indicators
Number of Prospect Visits weekly
Number of New Prospect registrations weekly
% Growth for active customers – Customer Retention
% Revenue Growth from existing customers
% Revenue Generation from New customers
No. of training delivered per month.
Required Educated & Experience Needed
Bachelor's Degree / Diploma in sales and marketing or related field.
4 - 5 years working experience in B2B sales preferably in the FMCG/Fresh produce Industry in supervisory role. .
Experience in HORECA (Commodity or commercial kitchen) sales is an added advantage
Experience working in customer-based roles, proven sales track record and contribution to business growth
Aptitude in delivering attractive presentations.
Overall knowledge of standard sales process and sales cycle.
Proven experience in initiating sales meetings.
Experience in cold calling and engaging potential customers.
Ability to interpret and echo the stages of a sales pipeline.
Experience managing a team and driving performance.
Compliance with customer service standards and proper customer relationship management.
Thorough understanding of the industry and negotiating techniques.
Able to utilize different Sales automation tools such as CRM.
Personal Attributes:
Demonstrate high levels of integrity.
Ability to communicate both inside and outside the organization, Formal presentation.
Ability to write complex reports.
Analytical skills:
Quality work output contributes to team success, initiating action, applied learning.