IT Support / Customer Care Officer at Walex Biz Group

Walexbiz Nigeria is one of the Africa’s leading custom software developments & IT consulting company situated in Abuja-Nigeria, founded in 2018 with the sole aim of providing technological solutions. We have emerged a household name in the software industry, with over 5years of providing custom software solutions to individuals and corporate organisations-small, medium and large in Nigeria and across other countries in Africa, providing tailored design, software & hardware solutions for all business goals. Our company is composed of a group of enthusiastic IT experts and highly professional personnel. These professionel have strong analytical and technical skills, high intellect, strong professional ethics and integrity. We are building an enabling company that makes it easy for organisations, brands & businesses to achieve their goals. We do this by empowering businesses to succeed with innovative technology, digital strategies & implementation. We are keen about providing solutions for the development of our society most especially, in Africa.

We are recruiting to fill the position below:

Job Title: IT Support / Customer Care Officer

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
• Guide customers through step-by-step solutions to resolve their IT problems.
• Escalate complex issues to the appropriate level of support personnel.
• Document and track customer interactions, issues, and resolutions in the ticketing system.
• Install, configure, and maintain software applications and hardware peripherals.
• Assist with the setup and configuration of computer systems for new employees.
• Educate customers on basic IT concepts and best practices.
• Collaborate with other IT team members to resolve issues and improve processes.
• Provide feedback to management on recurring technical issues and customer concerns.

Requirements

• OND, HND, or B.Sc in Computer Science or any related field.
• At least 1-2 year experience working in a tech firm
• Knowledge of Web hosting, WHM, WHMCS, hosting reseller platform & software development cycle is a must.
• Proven experience in a customer support or technical support role.
• Strong knowledge of computer hardware, operating systems (Windows, MacOS, Linux), and software applications.
• Familiarity with networking concepts, protocols, and troubleshooting techniques.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Experience with ticketing systems is a plus.
• Customer service-oriented mindset with a positive attitude.

Application Closing Date
31st August, 2024.

How to Apply
Interested and qualified candidates should: 
Click here to apply online