Posted on Thu 30th May, 2024 - hotnigerianjobs.com --- (0 comments)
Distritec Distribution has been in System Integration & Business Continuity since 1994. What Distritech envisages: The right mix of Products, services, People, infrastructure, and technical expertise Today. We have invested Millions of Naira in establishing core service and delivery infrastructure and developing a specialized Technology Consulting Team across Pan Nigeria for better services and reachability to our valued customers.
We are recruiting to fill the position below:
Job Title: Head of IT Service Business
Location: Lagos
Employment Type: Full-time
Department: Service Business
Reports To: Chief Operating Officer (COO) / Chief Executive Officer (CEO)
Job Summary
The Head of IT Service Business is responsible for leading and managing the IT service division to deliver high-quality IT services and solutions to clients.
This role involves strategic planning, overseeing service delivery operations, driving business growth, and ensuring exceptional customer satisfaction.
Key Responsibilities
Leadership and Management:
Lead, manage, and develop the service business team, including recruitment, training, and performance management.
Set performance goals and objectives for the team and monitor progress.
Foster a culture of excellence, continuous improvement, and innovation within the team.
Service Strategy and Planning:
Develop and implement strategic plans for the service business division.
Identify market trends and opportunities to expand service offerings.
Align service strategies with the organization's overall business objectives.
Develop and manage budgets for the service business division.
Service Delivery and Operations:
Oversee the delivery of service solutions to ensure they meet or exceed customer expectations.
Implement and manage service level agreements (SLAs) and key performance indicators (KPIs).
Develop and maintain processes for efficient and effective service delivery.
Ensure the continuous improvement of service operations through feedback and performance analysis.
Business Development and Sales:
Identify and pursue new business opportunities to grow the service division.
Develop and maintain strong relationships with key clients and partners.
Collaborate with the sales and marketing teams to promote service offerings.
Prepare and deliver presentations and proposals to prospective clients.
Customer Relationship Management:
Ensure high levels of customer satisfaction and loyalty.
Address and resolve any customer issues or complaints promptly.
Conduct regular meetings with key clients to review service performance and discuss future needs.
Implement initiatives to gather and use customer feedback to improve services.
Financial Management:
Develop and manage the budget for the service business division.
Monitor financial performance and ensure profitability.
Identify and implement cost-saving measures without compromising service quality.
Prepare financial reports and forecasts for senior management.
Compliance and Risk Management:
Ensure compliance with relevant laws, regulations, and industry standards.
Develop and implement risk management strategies to mitigate potential risks.
Maintain up-to-date knowledge of industry trends and best practices.
Ensure the security and confidentiality of customer data.
Qualifications
Education: Bachelor's Degree in Business Administration, Management, or a related field. A Master's Degree or relevant certifications are a plus.
Experience: 7-10 years of experience in service management or a related field, with at least 5 years in a leadership role.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to develop and implement effective IT service strategies.
Strong problem-solving and analytical abilities.
Experience with financial management and budgeting.
Proficiency in IT service management software and tools (e.g., ITSM, CRM).
Attributes:
Customer-focused mindset with a commitment to delivering excellent service.
Ability to work in a fast-paced environment and manage multiple priorities.
High level of integrity and professionalism.
Strong organizational and time management skills.
Proactive and innovative in approach to service delivery.
Working Conditions:
The role is typically office-based, but remote work options may be available.
Standard business hours apply, with some flexibility required for urgent issues or projects.
Benefits
Competitive commission structure
Health Insurance.
Professional development opportunities.
Conducive working environment
Application Closing Date
8th June, 2024.
How to Apply
Interested and qualified candidates should send their resume and cover letter to: [email protected] using the Job Title and location as the subject of the mail.
Note: This is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.