Quality Assurance, Quality Control & NPD Manager at Twinings

Twinings has become one of the world’s most loved tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We are passionate about tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.

More than 300 years later, the passion for tea is still here - and so are we! We still sell tea from Thomas's shop, and we still work hard to bring the most exciting new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

We are recruiting to fill the position below:

Job Title: Quality Assurance, Quality Control & NPD Manager

Location: Nigeria
Employment Type: Permanent - Full Time
Workplace type: Onsite
Department: New Product Development

Key Responsibilities

• Lead and oversee the quality control and assurance & new product development functions with objectives of the overall accountabilities.
• Create strategies and the long term plans aligned with the long term objectives and plans of the company.  The incumbent ensures the strategies are implemented in both QC/QA and NPD.
• Be accountable for QA/QC & NPD team performance, KPI management and people development.
• Lead in the creation of a best-in-class African Supply Centre including: setting quality culture, standards & all SOPs, define team training & KPI tracking, lead the site in the NAFDAC Certification process.
• Define & initiate the development of new products that have substantial benefits to the current and future company business.
• Manage the company products manufacturing quality control & NPD management by working closely with PSM, key management members and Consumer Marketing function.
• Assess the market and consumer needs/ insight so as to provide product or packaging initiatives/ proposals based on the Company’s quality assurance to the Consumer Marketing Function.
• Participate in NPD launch plan development in terms of volume, cost, quality, and deliver NPD launch on time and on budget.
• Provide consultation on product development in the areas of design, technology, or new partnership where appropriate to all African markets proactively.
• Build network of International Ovo NPD and QA/QC and monitor competitive NPD activities/best practice in the FMCG industry.
• Monitor ongoing legal/compliance issues including certifications e.g ISO and HACCP, audit management, and FDA/NAFDAC guidelines to ensure food safety according to the market law where we commercialize our products. 
• Coordinate with R&D in the Ovo network to attain knowledge or know how transfer and share learning within the Africa markets

Requirements

• Minimum of Bachelor's Degree in Chemistry, Microbiology, Food Science or related fields
• At least 15 years experience in QA/QC and NPD with proven records as a leader
• Excellent team leader, collaboration, and dynamic
• Good analytical, project  management, and innovative skills

Benefits

• Yearly bonus based on personal contribution and financial performance 
• Long Service Retention plan 
• Annual Fuel allowance 
• Birthday Leave (take your birthday off on us each year!)
• Gym and Spa Membership
• Subsidized lunch
• Option to buy Ovaltine at a discounted price every month
• Vehicle Insurance option
• Local Employee Assistance Programme
• Health & Medical Insurance
• Additional holiday entitlement when you reach 3 years service, and on-going after that
• Monthly team recognition awards
• Regular team events for collaboration and personal growth
• Family Christmas Event
• Professional Association Membership when relevant to role

Application Closing Date
14th June, 2024

How to Apply
Interested and qualified candidates should:
Click here to apply online