Assistant Operation Manager (Archiving, Data Entry, Cloud Storage Eervices) at Intelics Solutions Nigeria Limited

Intelics Solutions is Africa’s largest Information Technology Enabled Services company, a Joint venture between Writer Business Services Private Limited, Asia’s largest & amongst top 7 worldwide Information Management Service provider & IAL Nigeria Limited, Nigeria’s oldest & largest Move Management Company. Through our services we offer business value to our customers by combining operational excellence with deep domain expertise across the entire spectrum of vertical, including Banking & Financial Services, Insurance & Healthcare, Manufacturing & Pharmaceuticals, Retail and Shipping & Utilities. Our Business Process Service offerings helps organizations move faster – by simultaneously being more innovative & efficient. By leveraging our synergies across business processes, technology & consulting services we are able to ensure & deliver customer-centric environments.

We are recruiting to fill the position below:

Job Title: Assistant Operation Manager (Archiving, Data Entry, Cloud Storage Services)

Location: Ikeja, Lagos

Job Description

• Improve the manpower productivity levels by 25% from current productivity.
• Improving operational efficiencies, target of 90%
• Achieving TAT for packing, retrieval, refilling and customer queries.
• 100% closure of '4' way incoming report and outgoing report (under design) so all boxes /files/documents at the point of entry & exit are scanned and recorded.
• To ensure that branch meets/ exceeds the set benchmarks on various Key Performance Areas.
• To meetSales/ Key Accounts team once every fortnight to discuss issues and share operational progresses - QCM
• To ensure timely and proper communication with other departments, customers and head office
• To ensure that the facility is maintained as per standards and all cartons are stored as per procedure.
• To ensure that all escalations are resolved within the stipulated time-frame.
• To ensure that all system related updates are done on a timely manner in the location and any non-conformity is immediately brought to the notice of the seniors
• Analyzing reasons behind service delivery failures/malfunctions and directing subordinates to rectify the defects.

Requirements
Professional Experience, Skills, Knowledge, and Special Expertise required:

• 3 years experience in handling operations in data entry, Archiving, Cloud storage service)
• Strong communication skills
• Professional from service industry, with hands on experience in handling operations would be the ideal person for this role
• Should have an excellent understanding of the customer KPI.

Application Closing Date
31st May, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.