Assistant Manager - IT at Skyline International Tourism and Hospitality Limited

Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is thefastest growing F&B company in Nigeria.

We are recruiting to fill the position below:

Job Title: Assistant Manager - IT

Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Responsibilities
Your primary responsibilities will include, but are not exclusive of the following: 

• Provide management and guidance for IT support of desk-based computer hardware and software, diagnosing and solving issues and escalating to 3rd Line where appropriate for internal/external users.
• Provide 2nd line of application support across all business systems, diagnosing and solving basic application issues and routing/escalating where appropriate.
• Work with and develop 2nd line support staff in regards to Network analysis, assisting with network, VMware, MS Exchange, data communication links and other infrastructure services as required.
• Log and track all incidents and requests on the Helpdesk system, providing regular updates to the customer and ensuring SLAs are met, and ensuring that support staff is adequately doing the same.
• User admin including Active Directory admin, password resets, network drive mapping any other tasks as required.
• Work with staff to ensure SLAs are met and a consistent IT service is delivered to the customer.
• Maintain a knowledge base of reoccurring issues & their associated fixes whilst investigating root causes.
• Carry out daily operational tasks, user administration, housekeeping tasks and system monitoring to ensure the effective operation of IT systems and facilities.
• Carry out IT installations, implementations, configuration & roll-outs & other technical duties as required.
• Produce and maintain technical and procedural documentation as required Assist in the IT department with duties of which you will be capable, as and when required.
• Be a second line of contact at the corporate office for all IT issues and maintain all assets and oversee the first line of contact.
• Advise the IT Director of any planned IT Changes and assist in providing ideas back to the IT Director of improvements that can be made within the corporate office both through IT Process and new technology
• Develop and implement policies and procedures to support IT software and systems
• Develop and train IT staff • Serve as primary technical implementation point of contact for Newport’s service and software clients
• Provide training on Newport software to internal and external users.

Technical Skills - Required

• 3rd Line Business Application support
• Demonstrable VMware skills.
• MS Exchange
• Internet & routing protocols.
• SQL Support.
• Basic Development Skills
• Project Management Skills.
• Understanding of Cloud Computing.
• Azure Experience, Network Security and Architecture Experience.
• Microsoft Windows
• Active Directory and similar tools
• PC and Printer Hardware
• Microsoft Office
• Outlook
• Networking Protocols/technologies
• Server Administration

Non-Technical Skills – Required:

• Management and supervisory skills.
• Team building skills
• Analytical and problem solving skills.
• decision-making skills

Communication Skills:

• Good communication skills, both oral and written.
• Ability to translate technical issues and concepts into business language.
• Regular and timely communication of request/incident status

Application Closing Date
31st May, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.