IT and Infrastructure Support Officer at Pinnah Foods Limited

Pinnah Foods Limited is a proudly indigenous food company dedicated to expanding and redefining the Nigerian Restaurant Landscape. Currently owning two distinct brands,The Ice Cream Factory; a Premium Ice Cream & Dessert Brand and Yin Yang Express; a Chinese Quick Service Restaurant brand. Incorporated in Nigeria in 2009 as a 100% Nigeria brand, we are committed to excellent products and service delivery, amazing customer relations, and indeed the great tasting experience from our array of delightful recipes.

We are recruiting to fill the position below:

Job Title: IT and Infrastructure Support Officer

Location: Lagos Island, Lagos
Employment Type: Full-time

Responsibilities
IT Support:

• Provide first and second-line support for all IT-related issues within the company.
• Troubleshoot hardware and software problems, including servers, PCs, printers, and network devices.
• Ensure timely resolution of incidents and service requests, maintaining a high level of customer satisfaction.

Infrastructure Management:

• Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, network devices, and storage systems.
• Monitor network performance and security, implementing upgrades and fixes as necessary.
• Manage backup and disaster recovery plans to ensure data integrity and availability.

ERP System Management:

• Support the implementation, maintenance, and optimization of the company’s ERP system.
• Work with various departments to ensure the ERP system meets business requirements and integrates seamlessly with other systems.
• Troubleshoot ERP-related issues and provide training and support to end-users.

System Administration:

• Administer user accounts, permissions, and access rights.
• Maintain system documentation, including configurations, procedures, and troubleshooting guides.
• Perform regular system updates, patches, and security audits.

Project Management:

• Assist in planning and executing IT projects, ensuring they are completed on time and within budget.
• Collaborate with cross-functional teams to deliver IT solutions that support business objectives.
• Evaluate and recommend new technologies to improve efficiency and productivity.

Security and Compliance:

• Implement and enforce IT security policies and procedures to protect company data.
• Ensure compliance with industry standards and regulations, including data protection and privacy laws.
• Conduct regular security assessments and vulnerability testing.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of experience in IT support and infrastructure management.
• Proven experience with ERP systems, preferably in the food and beverage industry.
• Strong knowledge of network and server infrastructure, including Windows and Linux operating systems.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with cloud services (e.g., AWS, Azure) is a plus.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with all levels of the organization.

Application Closing Date
19th June, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online