Head of Collections at MIM Finance Company Limited

MIM Finance Company Limited (t/a Money in Minutes or MIM) is a UK-originated FinTech start-up in the process of launching its exciting products in Nigeria. MIM’s aim is to provide straightforward and instant finance to consumers in a bid to help solve the current access to finance problems in Africa. MIM’s products would also make it possible for low and middle-class earners to acquire white goods and solar energy-generating equipment in a bid to resolving the electricity challenge engulfing the continent.

We are recruiting to fill the position below:

Job Title: Head of Collections

Location: Lagos

Role Overview

• We are looking for an exceptional leader to take on the role of Head of Collections.
• This is a unique opportunity for a strategic thinker with a modern approach to collections to drive efficiency, innovation, and customer satisfaction.
• The ideal candidate will leverage advanced analytics, cutting-edge technology, and industry best practices to optimize our collections processes and achieve outstanding results.

Key Responsibilities

• Strategic Leadership: Develop and implement a comprehensive collections strategy that aligns with MIM Finance’s business objectives and market dynamics.
• Team Management: Lead, mentor, and inspire a high-performing collections team, fostering a culture of excellence, accountability, and continuous improvement.
• Innovation and Technology: Utilize state-of-the-art technology and data analytics to enhance collections processes, improve recovery rates, and reduce delinquency.
• Customer-Centric Approach: Ensure a customer-focused collections process that balances empathy with efficiency, maintaining our commitment to superior customer service.
• Regulatory Compliance: Oversee adherence to all relevant regulatory requirements and ensure the highest standards of ethical practice.
• Performance Metrics: Develop and monitor key performance indicators to assess the effectiveness of collections strategies and implement necessary adjustments.
• Cross-Functional Collaboration: Work closely with other departments, including Risk, Sales, and Customer Service, to ensure a cohesive approach to customer lifecycle management.

Qualifications

• Education: Bachelor's Degree in Finance, Business Administration, or a related field. An MBA or relevant advanced degree is preferred.
• Experience: Minimum of 10 years in collections management, with at least 5 years in a senior leadership role within the financial services sector.
• Skills: Strong analytical skills, proficiency in data-driven decision-making, and a deep understanding of modern collections technologies and methodologies.
• Leadership: Proven track record of leading and motivating large teams to achieve strategic goals.
• Innovation: Demonstrated ability to implement innovative solutions and drive transformative change.
• Communication: Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Compliance: In-depth knowledge of regulatory requirements and best practices in collections.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their Resume and a Cover Letter detailing their qualifications and experience to: [email protected] using the Job Title as the subject of the mail.