Collections Specialist at FairMoney

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.

We are recruiting to fill the position below:

Job Title: Collection Specialist 

Location: Abuja
Employment Type: Full time

Roles and Responsibilities

• Plan a course of action to recover outstanding payments.
• Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
• Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
• Listen actively to customers and ensure conversation is collection-driven.
• Advise customers on their payment options and best methods of payment.
• Properly document information from the conversation.
• Negotiate payoff deadlines or payment plans.
• Create trust relationships with debtors when possible to avoid future issues.

Requirements

• A minimum of 2 years of experience in Microfinance Bank / Bank / Fintech operations directly dealing with delinquent clients and other problem-solving situations.
• Apt in negotiating and persuading.
• Good knowledge of the collection process and approach.
• Excellent collaborator and team player
• Excellent communication skills, both oral and written.
• Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
• You may have an understanding/working knowledge of a collections system (advantageous)
• You should be comfortable with skills in Microsoft Office/Google Workspace.
• You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• Screening call with a Recruiter: 30 minutes
• Technical Interview: 30 - 45 minutes