Front Desk Officer at Julie's Launja

Julie’s Launja - Welcome to Julie's Launja, where culinary excellence meets sophisticated relaxation. Our restaurant offers an upscale dining experience, serving contemporary cuisine crafted with fresh, locally sourced ingredients and presented with impeccable service.

Adjacent to our restaurant, our stylish lounge invites you to unwind and enjoy creative cocktails, fine wines, and small plates in a chic, ambient setting. Whether you're seeking a romantic dinner, a night out with friends, or a tranquil retreat from the hustle and bustle, Julie's Launja is your ultimate destination. Join us to savor, sip, and savor the moment. Our guesthouse offers cozy and comfortable rooms, each equipped with private bathrooms, flat-screen TVs, free Wi-Fi, Sitting space, etc. Our goal is to provide a home-away-from-home experience for our guests.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Owerri, Imo
Employment Type: Full-time

Job Summary

• We are seeking a friendly, organized, and attentive Front Desk Officer to join our team in providing exceptional customer service and ensuring a comfortable stay for our guests.
• As a Front Desk Officer, you will be the first point of contact for our guests, responsible for managing check-in/check-out, room assignments, and communication with housekeeping and maintenance staff.

Responsibilities

• Greet and welcome guests, manage check-in/check-out procedures
• Assign rooms, handle room key distribution, and manage room changes
• Answer phone calls, take messages, and respond to guest inquiries
• Coordinate with housekeeping and maintenance staff to ensure prompt service
• Manage guest complaints and feedback with professionalism and courtesy
• Maintain a clean and organized front desk area
• Assist with guest requests, such as extra towels or luggage storage
• Process payments, handle cash and credit transactions
• Collaborate with the management team on special events and promotions

Requirements

• 0-1 year of experience in a hotel, guest house, or hospitality environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong organizational and problem-solving skills
• Familiarity with hotel management software and POS systems

Preferred Qualifications:

• Experience with reservation systems and room assignment management
• Knowledge of local area and attractions
• Certification in hospitality or customer service is a plus
• Ability to speak multiple languages is a plus

Application Closing Date
31st May, 2024.

How to Apply
Interested and qualified candidates should send their CV and a Cover Letter to: [email protected] using the job title as the subject of the mail.