Collections Specialist at FairMoney

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Collections Specialist

Location: Abuja

Job Description

• We are looking for passionate individuals with a flair for debt recovery to join a fast-growing team in Abuja.
• You will be working as our Collections Specialist in our Lending team.
• You will be based in Abuja and working with our other Collections Specialist, as well as our other teams based in Lagos.
• Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
• You will do this by ensuring that customers with delinquent loans are contacted, negotiating overdue payments, and carrying out necessary actions that initiate recovery.
• We also need folks who are going to help improve the team’s overall collections rate.

Roles and Responsibilities
Your mission will be to:

• Plan a course of action to recover outstanding payments.
• Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
• Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
• Listen actively to customers and ensure conversation is collection-driven.
• Advise customers on their payment options and best methods of payment.
• Properly document information from the conversation.
• Negotiate payoff deadlines or payment plans.
• Create trust relationships with debtors when possible to avoid future issues.

Requirements

• A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
• Apt in negotiating and persuading.
• Good knowledge of the collection process and approach.
• Excellent collaborator and team player
• Excellent communication skills, both oral and written.
• Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
• You may have an understanding/working knowledge of a collections system (advantageous)
• You should be comfortable with skills in Microsoft Office/Google Workspace.
• You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online