Travel Consultant at Royalfin Travels Limited

Royalfin Travels Limited is an integration of a travel management company and a partnership with DHL. We carry out travel-related services which includes but not limited to booking of tickets, Visa procurement, planing of travel itinerary, hotel bookings and packaging of tours. We also conduct shipment and Courier services locally and outside Nigeria.

Royalfin Travels is a leading travel agency, that organizes and oversees all classifications of travel demands. We are a travel management company that is profoundly invested in client satisfaction and branding unique avenues to help our customers meet all their travel needs. The amount of customer loyalty and goodwill we enjoy from repeat and prospective clients is evident of how invested we are making Travel smooth for our customers.

We are recruiting to fill the position below:

Job Title: Travel Consultant

Location: Surulere, Lagos
Employment Type: Full-time

Role

• We are seeking an experienced Travel Consultant to join our team.
• The role of the travel consultant is a very vital one, so we are looking for a well-rounded individual with a mole experience and qualities that fit perfectly with our company objectives and vision.
• You will assist in executing responsibilities related to organizing travel itineraries for clients, find perfectly price tickets, manage travel plans and help the company increase sales.
• As a Travel Consultant, you will put together complex multi-stop round-the-world flight itineraries, absolutely bespoke holidays and fully customized trips for client’s. Your job responsibilities include but is not limited to the following;

Job Responsibilities

• Follow Consultative Sales Model to drive sales and develop customer relationships
• Meet monthly sales targets for income and booking conversion
• Create bespoke flight itineraries with the additional and arrangement according to customer requirements
• Deliver excellent customer service
• Responding to customer enquiries promptly
• Providing customer with descriptive and persuasive covering emails and itinerary
• Being aware of customer experience facilitating good trust pilot feedback
• Effective organizational skills to manage all stages of the booking cycle
• Quoting new customers
• Upselling products throughout the process
• Making the booking
• Managing ticketing
• Answering pre-travel questions and enquiries
• Deal with travel complaints
• Receive calls
• Being a considerate team player
• Rendering required assistance to colleague’s assistance

Qualifications

• University Studies / Higher Education in Human Resources, Business Administration, or any other related courses
• 2 years of experience in a similar position.
• Candidates should have experience in the Issuance and Re-issuance of Air Tickets International and Local.
• Comfortable with GDS - Amadeus and Galileo
• Excellent Email Writing and Communication Skills.
• 24x7 (flex working hours) - remote and on-site.
• Experienced in handling inbound and outbound calls.
• Ability to present and analyze information effectively
• Strong collaborative skills with multicultural and diverse teams
• Commitment to consistently improve and develop innovative solutions

Application Closing Date
31st May, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email