Online Sales Officer at Givanas Cosmetics - Givanas Group

Givanas Group is a dynamic and innovative multi-business organization that operates across industries, providing high-quality products and services to customers in West Africa. Givanas also enhances the quality of life for people worldwide by delivering high-quality products and services that enrich their daily experiences. We aspire to be an indispensable part of consumers’ lives, ensuring that their brands resonate with customers across cultures and geographies.

Our subsidiary, Givanas Cosmetics is recruiting to fill the position below:

Job Title: Online Sales Officer

Location: Apapa, Lagos
Employment Type: Full-time

Job Summary

• The Online Sales Officers will conduct Givanas Cosmetics retail activities exclusively online.
• This involves serving customers by providing product and service information,resolve customers’ concerns, and complaints, obtaining feedback, and Ensuring sales are closed at the stipulated time.

Job Description

• Responsible for the smooth running of the online retail store of Givanas Cosmetics.
• Monitor all online orders via social media platforms, email and website
• Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
• Manage the front end of the Givanas Cosmetics website to manage sales.
• Intermittently check all Givanas Cosmetics' social media handles to respond to customers promptly.
• Liaise with customers to follow up on resolution of complaints or clarification of orders made.
• Document customer complaints, resolution, and root causes if possible.
• Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
• Promptly respond to customers’ comments, direct messages, inquiries, email, and complaints in an appropriate manner.
• Utilize the online sales channel to advance the company’s sales agenda.
• Responsible for the smooth running of the online retail store of Givanas Cosmetics.
• Prepare a report on the effectiveness of marketing communications across all channels.

Requirements

• Candidates should possess a B.Sc or HND certificate in a relevant field
• 3-5 years experience in helpdesk/customer service in the cosmetics industry
• Proven experience as an Online Sales Officer or similar role
• Experience with B2C sales on social media and website
• Working knowledge of customer service principles & practices
• Possess excellent telephone etiquette.
• Ability to always remain professional and courteous with customers.
• Computer literacy is highly required.
• Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
• Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis.

Remuneration
N180,000 - N200,000 / Month.

Application Closing Date
Not specified.

Method of Application
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using the Position applied for in CAPITAL LETTER as the subject of the mail.