Front Desk Officer at St Ives Specialist Hospital

St.Ives is a multi-specialist hospital which opened in 1996. The hospital offers dedicated specialist services in all matters of women,children and family health, managed by a group of consultants in Obstetrics & Gynaecology,Paediatrics,Medicine & Surgery Mission To provide an advanced competitive IVF and Fertility Service of international Standard with a high pregnancy rate at an affordable cost to the couples.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Festac, Lagos
Employment Type: Full-time

Position Overview

• As a Front Desk Officer, you will be the first point of contact for patients, visitors, and staff entering the hospital. Your primary responsibility will be to ensure a welcoming and efficient experience for all individuals while maintaining a professional and organized front desk area. This role requires excellent communication skills, attention to detail, and the ability to handle a fast-paced environment with compassion and professionalism.

Key Responsibilities

• Greet patients and visitors with a warm and friendly demeanor, providing assistance and direction as needed.
• Register patients by collecting and verifying personal and insurance information accurately.
• Schedule appointments for patients, ensuring efficient allocation of resources and timely service delivery.
• Answer phone calls and respond to inquiries promptly, directing calls to appropriate departments or individuals as necessary.
• Coordinate patient admissions and discharges, assisting with paperwork and facilitating smooth transitions.
• Maintain cleanliness and organization of the front desk area, including managing patient forms, informational materials, and office supplies.
• Assist in managing patient flow by coordinating with medical staff and other departments to minimize wait times and maximize efficiency.
• Respect patient confidentiality and privacy by safeguarding sensitive information and adhering to HIPAA regulations.
• Collaborate with other hospital staff members to ensure seamless operations and exceptional patient care.

Qualifications

• BSc./ BA/ HND
• Excellent communication and interpersonal skills, with the ability to interact professionally with individuals from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Proficiency in basic computer applications, including electronic medical record systems and Microsoft Office suite.

Application Closing Date
10th May, 2024.

Method of Application
Interested and qualified candidates should send their CVs to: [email protected] using "FRONT DESK OFFICER - FESTAC" as subject of the mail.