Posted on Fri 03rd May, 2024 - hotnigerianjobs.com --- (0 comments)
Elenasy is a goal aimed at building a continuous flow of highly skilled individuals in the technical field. This effort is aimed at attracting, cultivating and developing top talent to ensure a pipeline of competent professionals, driving the growth and success of the organization.
We are recruiting to fill the position below:
Job Title: IT Support Officer
Location: Lagos
About the Role
As an IT Support Officer, you will play a key role in providing technical assistance and support to end-users within the organization.
Your responsibilities will include responding to IT-related inquiries, troubleshooting problems, and resolving issues to ensure the smooth functioning of our IT systems and infrastructure.
You will work closely with the IT team to deliver excellent customer service and contribute to the overall efficiency and productivity of our Organization.
Responsibilities
Provide technical assistance and support to end-users by troubleshooting hardware, software, and network issues. This involves resolving help desk tickets, responding to user inquiries, and providing guidance on IT-related issues.
Manage and maintain IT infrastructure, including servers, networks, and systems. This involves tasks such as installing, configuring, and updating software and hardware, monitoring system performance, and ensuring system security.
Manage user accounts, permissions, and access rights across various IT systems and applications. This includes creating and provisioning user accounts, managing user profiles, and ensuring compliance with security policies.
Implement and maintain data backup and recovery procedures to ensure the integrity and availability of organizational data. This involves performing regular backups, testing backup procedures, and restoring data in the event of data loss or system failures.
Implement and enforce IT security policies and procedures to protect against security threats and vulnerabilities. This may involve conducting security audits, implementing security controls, and responding to security incidents.
Manage software licenses, including procurement, installation, and license compliance. This includes tracking software usage, renewing licenses, and ensuring compliance with software vendor agreements.
Monitor and maintain network infrastructure, including routers, switches, and firewalls. This involves configuring network devices, troubleshooting network issues, and optimizing network performance and reliability.
Assist in the procurement of IT hardware, software, and services. This includes researching vendors, obtaining quotes, negotiating contracts, and managing vendor relationships.
Maintain accurate documentation of IT systems, procedures, and configurations. This includes documenting system configurations, procedures, and troubleshooting steps, as well as generating reports on IT performance and metrics.
Provide training and support to end-users on IT systems, applications, and best practices. This may involve conducting training sessions, creating user guides and documentation, and providing ongoing support and assistance.
Job Requirements
Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
4- 5 years previous experience in a technical support role or similar IT-related position.
Strong technical skills across a range of technologies, including hardware, software, networking, and operating systems (Mac, Windows, Chrome OS, Linux and Android).
Hands on experience on MDMs, Service Desk, Google Workspace and IDPs.
Excellent Network Administration skills.
Must be good in scripting and automation.
Excellent communication and interpersonal skills, with the ability to interact effectively with end-users at all levels of the organization.
Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
Certification/Training in ITIL, CompTIA A+, TOGAF, Project Management or similar IT certifications is a plus.
Dedication to providing exceptional customer service and support to end-users.
Cross-Functional Team(s):
Finance
Tech
Product
PMO
Data and Insight
Founders Office
IT
Facility
Marcomms
Sales/Commercial
Operations
Outcome/KPIs (tied to):
Technical Competencies:
Incident Management
System and Network Administrations
IT Business Support Initiatives (Innovation)
IT Asset Management.
End User Support
Cost management
Soft Skills:
Customer service
Effective communication
Team work
Adaptability
Time Management
Output/Input Metrics:
Incident Management
Incident Resolution Time
Service Fulfilment Rate
Customer Satisfaction Score
Business Support Initiative (Innovation)
Impact on Business Goals.
User Adoption and Satisfaction.
Cost optimization/return on Investment
System Availability and Uptime
Service Level Agreement (SLA) Compliance
Mean Time Between Failures (MTBF)
Mean Time to Repair (MTTR) Outage/Downtime rate.
User Administration and compliance
User Account Provisioning and Deprovisioning.
Access Control and Permissions.
Security Compliance Adherence rate.
Infrastructure Management
Capacity Utilization
Deployment Success rate
Cost Savings (Percentage)
Benefits
Comprehensive health insurance
Hybrid work schedule
Annual paid time off
Annual performance bonus
Training and development opportunities
Tuckshop (BNPL)
Employee Stock Option
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.