Employee Experience Manager at M-KOPA

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Employee Experience Manager

Location: Lagos
Employment Type: Full time

Purpose of Job 

• To be successful in this role, you will take a true partnership approach to your work, thoughtfully balancing the needs of the people team and the broader organization.
• You will also work with HR Centers of Excellence to develop and provide integrated people solutions and support the business.

Key Job Functions
Learning and Development:

• You will deliver the statutory, mandatory, developmental, and organizational change training requirements for all staff across all areas of the organization.
• You will monitor regulatory requirements for staff training and competence and ensure that all requirements and subsequent changes are reflected in all statutory and mandatory training.
• You will provide L&D solutions to support the organizational change and development outlined in the L&D strategy using a blend of methodologies, including computer-based, self-managed learning, remote management cascade, classroom, and on-the-job learning.
• You will aid in the development and facilitation of relevant "in-house" training sessions and programs.
• You will undertake the evaluation of all L&D interventions between one and three months following the event and report against agreed performance indicators.
• You will coordinate the implementation feedback and development actions from performance reviews and associated support programs.
• You will contribute to L&D communications using a variety of media, including mail, the intranet, and paper.
• You will keep up to date with current thinking on training practices and methods.
• You will answer training-related issues and provide high-quality customer service across the organization.

Employee Engagement:

• Implement employee engagement activities, e.g., company activities and cultural change, from concept to finish, observing the preferences of the company, and with the assistance and support of the Employee Experience team.
• Collaborate with department heads and management on programs to maximize employee development, engagement, and satisfaction.
• Conduct and analyze employee feedback, survey results, and other forms of employee engagement and employee satisfaction measurements; and identify knowledge gaps that need to be addressed.

Performance Management:

• Ensure the smooth running of a performance management process that focuses employee efforts on the achievement of our goals and sustainable, profitable growth.
• Apply continuous improvement to our performance management process and implement strategies that promote both short-term and long-term growth for employees.
• Manage all activities related to the performance management cycle and manage all communication, sensitization, and monitoring of the process in close collaboration with HRBPs to ensure its effectiveness and relevance to our needs.
• Work with the HR Business Partners and compliance team to ensure cascading and education of employees following the performance management policies to ensure that the process is implemented.
• Facilitate discussions with management through HR Business Partners to identify performance improvement programs and priority areas and help them track current performance, highlighting any areas of concern for immediate corrective action.

Talent Mobility / Career Development:

• You will help design the methodology for the assessment and development centers, together with HRBPS, i.e., PIPs and PDPs.
• You will develop a specialized program for talents and identified employees [HIPO/HPF] and manage the HIPO/HPF program.
• You will schedule and hold career opportunity discussions with selected employees frequently.
• You will facilitate the smooth running of the Talent Marketplace, identify employees for mobility vacancies and opportunities, and run the system of rotations in the organization.
• You will monitor and coordinate CROME, obtain regular feedback from program participants and mentors, and build a network of internal and external mentors.

Experience / Skills & Competencies / Licences & Certifications / Education Required

• Bachelor's Degree in Human Resource Management or a related field.
• Over three years of working experience in a related role.
• You have digital skills and a proficient ability to use the Microsoft Suite of Applications.
• You can interact and use image and video editing tools, online assessment, and feedback platforms.
• Knowledge and practice of online and offline content development and management resources.
• Comfortable with data analytics and has good experience with data manipulation using complex spreadsheets for reporting.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online