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Hub Operations Manager at Sendbox Software Technologies Limited

Posted on Mon 29th Apr, 2024 - hotnigerianjobs.com --- (0 comments)


Sendbox Software Technologies Limited is an innovative logistics and e-commerce solutions provider focused on revolutionizing the Nigerian e-commerce landscape. We provide merchants with access to local, national, and international deliveries atthe most affordable rates. 

We are recruiting to fill the position below:

Job Title: Hub Operations Manager

Location: Lagos
Employment Type: Full-time

Job Description

  • The Hub Operations Manager will be responsible for coordinating and overseeing the Sendbox Hub network.
  • The ideal candidate will lead a team to manage the operations of the hubs, the Associates, vendors, courier partners as well as general operational activities.
  • The end goal is to ensure the efficient functioning of the hub, meeting operational goals, and maintaining high standards of performance.

Responsibilities

  • Process monitoring across all Sendbox and Franchise Hubs.
  • Fully in charge of onboarding, setup, management of interactions as well as resolution of issues as it concerns Sendbox Hubs and Franchise locations.
  • Oversee the handling, sorting, and movement of shipments to ensure accurate and timely processing while adhering to safety and shipping protocols end-to-end
  • Continuously review operational processes and workflows to identify areas of improvement.
  • Implement quality control measures to achieve key metrics and customer satisfaction.
  • Collaborate with Issue Resolution Team to address inquiries, feedback and ensure an overall positive customer experience.
  • Manage, allocate resources and oversee inventory control processes of shipping materials and all hub-related purchases to ensure accurate stock levels.
  • Liaise with vendors, suppliers and delivery partners to ensure timely delivery of goods and services and resolve vendor related issues.
  • Provide strong leadership and direction to the hub operations team, including recruitment, training etc.
  • Submit reports and summaries of hub activities.
  • Resolve conflict and issue escalations across all hubs.
  • Communicating goals and targets as well as operational changes to the hub operations team as advised by the management.
  • Monitoring team members’ KPIs, manage performance and motivating the team to perform optimally.
  • Care for the health, safety, and welfare of Hub Associates and report any anomalies to the People Operations team.

Required Skills and Qualifications

  • Bachelor's Degree in Business Administration, Logistics or Supply Chain or other related field.
  • Demonstrated experience as a Hub/Logistics Manager in logistics, operations, supply chain management, e-commerce is an added advantage.
  • Proficiency in data analysis and reporting tools to extract insights from operational and performance data.
  • Exceptional interpersonal and communication skills to work effectively with cross-functional teams and stakeholders.
  • Excellent problem-solving and critical reasoning skills.
  • Proficiency in MS Office and use of project management software/tools (added advantage).
  • Ability to drive change and implement process improvements in a diverse and rapidly changing environment
  • Have a strong analytical and execution mindset.
  • Likes wearing multiple hats in a fast-growing ambitious startup environment.
  • Great at training and general coordinating
  • Likes being hands-on and wants to get things done.
  • Experience in managing a large team.

Application Closing Date
30th May, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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