Customer Relation Officer at Throne Investment Homes (TIHL)

Throne Investment Homes Limited (TIHL) is a viral real estate development and construction company driven with the highest passion to provide the best living Home experience for all living in Abuja metropolis and beyond. TIHL has been projected to war against homelessness among the people of Nigeria and Africa in general. This has been set to be achieved through the organization of competent professional engineers whose expertise are competent enough to guarantee our objective. TIHL is also a platform for investment. At TIHL, we believe real dreams are beyond wishes and imaginations and that is why we don’t build house, but we build homes.

We are recruiting to fill the position below:

Job Title: Customer Relation Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are looking for a customer-oriented service representative whom will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements 

• Proven customer support experience or experience as a Customer Relation Officer
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Application Closing Date
29th April, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Or
Submit their Application in person to: 
Human Resources Department, 
Throne Investment Homes Limited, 
34, Freedom Way, Lekki Phase 1, 
Lagos State.