Customer Services & Front Desk Officer at a Premier Clinic and Hospital - HR-EX Consulting

HR-EX Consulting - Our client, a premier clinic and hospital, is recruiting to fill the position below:

Job Title: Customer Services & Front Desk Officer

Location: Surulere, Lagos
Employment Type: Full-time

Duties and Responsibilities
General Administrative Work:

• Open and maintain patient records
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Place or cancel appointments
• Keep patient records and file documents
• Utilize computer technology to manage patient records
• Manage patient information and other pertinent information such as addresses and phone numbers
• Advise patients on company information.

Communication:

• Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
• Greet customers warmly and ascertain problem or reason for calling
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Work with Hospital Admin Manager to ensure proper customer service is being delivered.

Calendar and Agenda:

• Manage and schedule meetings for the Hospital MD
• Manage requests for meetings by key stakeholders or other outside parties.

Preparation, facilitation and co-ordination of meetings:

• Co-ordinate relevant meetings, appointments and functions.

Qualifications and Experience Required

• Diploma or equivalent; University Degree preferred
• 2 - 5 years relevant work experience.
• Proven customer services experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills and a professional attitude
• Great organizational skills
• Ability to multi-task, prioritize and manage time effectively
• Performs other duties as assigned
• Available to work shifts, which may include work during evenings, weekends, and public holidays.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted.