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Client Account Specialist at the Advertisers

Posted on Fri 12th Apr, 2024 - hotnigerianjobs.com --- (0 comments)


The Advertisers is a dynamic business-driven HR arm specializing in providing tailored staffing solutions for startups and other companies in need of trusted employees. With a focus on understanding the unique needs and culture of each client, The Advertisers leverages its expertise to recruit top-tier talent that aligns seamlessly with the company's goal and values.

We are recruiting to fill the position below:

Job Title: Client Account Specialist

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

  • Negotiate and agree SLAs and provide input into underpinning contracts.
  • Prepare and present monthly statistics around SLA performance for both external and internal comsumption.
  • Co-ordinate and compile timely ashboards and reports to a high professional standard.
  • Attend service reviews with clients' team where neccessary, ensure all services actions are pursued and the client is kept fully informed of their status.
  • Understand your clients, their business and the services the company you respresent provide.
  • Perform stakeholder & client relationship management.
  • Carry out regular service reviews with both internal and, where relevant external customers.
  • Ensure client roadmaps and requirements are understood and effectively communicated back into the business for further service improvement.
  • Reslove issues in a timely fashion and understand when to escalate both at a hierarchal and functional level.
  • Participate in major incident resolution and post incident reviews and activities where pertinent to your client's services.
  • Develop a detailed understanding of your client's products and services and how customers deploy these in their infrastructure to undertand the customer experience.
  • Use a matrix management approach to progress outstanding issues/get resolutions.
  • Become a trusted contact for your client base.
  • Keep excellent records of client's interactions, process cutomer accounts and file documents.
  • Monitor and ensure units 100% compliance and implementation of SLAs.
  • Assist Sales Team in business acquisitions, planning, retention, and management.
  • Assist in the development of proposals, bidding and tender documents.
  • Participate n business meetings and presentations.
  • Geberate revenue from cross selling, expansion, and business retention.
  • Ensure a complete endorsed SLA from Sales Specialist.
  • Reduce customer's churn.
  • Plan & Execute survey on clients.
  • Timely feedback to clients' compliants as at when due.
  • Other duties/tasks that may be assigned.

Requirements / Skills

  • HND / B.Sc. in any discipline.
  • Minimum of 4 years experience.
  • Having a professional certification will be an added advantage.
  • Must have a vast knowledge of Lagos State and its environment.
  • Proven work experience as a Senior Customer Service Representative.
  • Excellent knowledge of MS Office.

Application Closing Date
19th May, 2024.

How to Apply
Interested and qualified candidates should send their Application Letters, CV and other credentials to: [email protected] using "Client Account Specialist - Lagos" as the subject of the email.

Note

  • Candidates who did not follow the mail subject as directed will not be considered.
  • Applications outside Lagos will not be accepted.
  • Only shortlisted candidates will be contacted.

  

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