General Manager at Merat Hotel and Suites

Merat Hotel and Suites is located in the heart of Yola, Adamawa State. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are dedicated to perfecting the relaxation experience through continual innovation and the highest standards of hospitality. Merat Hotel and Suites prides itself on the commitment to the Golden Rule Philosophy, and strives to provide the best possible experience for both our guests and employees.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Yola, Adamawa
Employment Type: Full-time

Essential Job Responsibilities
The roles and responsibilities of the General Manager include but not limited to:

• Leading the commercial and operational activities of the hotel
• Lead and develops a business plan to drive owner returns
• Recruiting, leading, managing and motivating a strong team, upskilling, measuring and managing performance
• Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities
• Prioritizes relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
• Play a vital role in hotel sales effort, including calling on top ten accounts, meeting clients, hosting luncheons and receptions and meeting with on-site contacts on a daily, weekly, and monthly basis.
• Tour the operating departments daily, making adjustments as needed via departmental needs.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Merat Hotel and Suite’s standards
• Meet all financial review with department heads and available supervisors
• Ensure that the department heads maintain budgeted productivity levels
• Adhere to all Merat Hotel and Suites’ policies and procedures and train new staff to ensure compliance
• Create a positive team-oriented environment which focuses on the guest, through employee development and motivation
• Ensure complete processing of invoices daily
• Ensure that all appropriate information for financial documents is received by the corporate office monthly in compliance with the monthly accounting calendar
• Ensure the cleanliness of the and maintenance of the physical property through inspections and preventive maintenance programs with department leads
• Ensure that employees are at all times attentive, friendly, courteous, and efficient on their interactions with guest, managers and all other employees
• Forecast monthly the hotel’s financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate and accurate forecast.
• Prepare and conduct interviews, perform annual appraisals and ensure department leads are in compliance with standards in their administration of appraisals.
• Ensure high levels of customer satisfaction through personalized service and attention to guest needs.
• Recruit, train, and manage hotel staff, fostering a positive and collaborative work environment.
• Monitor and analyze financial performance, prepare budgets, and implement cost-saving measures.
• Maintain strong relationships with vendors, suppliers, and local community partners.
• Uphold brand standards and ensure compliance with relevant regulations and licensing requirements.
• Implement and maintain effective systems for hotel operations, including reservations, inventory management, and quality control.

Knowledge and Experience
Ideal candidate will have:

• Bachelor's Degree in Hospitality Management or a related field (Master's Degree is a plus)
• 5-6 years previous hotel/resort experience required or similar previous position
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs
• Previous experience in a leadership role with a similar hotel brand or business
• Developing accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
• Excellent commitment to service and teamwork
• Must be able to maintain confidentiality of information.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• In-depth knowledge of hotel management best practices and industry trends.
• Demonstrated ability to drive revenue and profitability.
• Familiarity with relevant software applications (e.g., property management systems).

Application Closing Date
24th April, 2024.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae and Cover Letter to: [email protected] using the Job Title and Location as the subject of the email.

Note: Merat Hotel and Suites is an equal opportunity, affirmative action employer. We encourage candidates from all backgrounds to apply.