Reservations / Front Desk Officer at Stay & Homely Limited

Stay & Homely Limited is a boutique and luxury hotel that offers tailored experience and leaves an unforgettable memories, with unique locations in serene environment in Abuja and Lagos. We are recruiting skillful and experienced talents to join our team in the capacity below:

We are recruiting to fill the position below:

Job Title: Reservations / Front Desk Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are currently seeking a dedicated and experienced Hotel Reservations/Front Desk Officer to join our esteemed team. The ideal candidate should possess a minimum of 3 years of relevant experience in the hotel and hospitality industry, along with the necessary educational qualifications.
• This opportunity provides an exciting chance to contribute to a dynamic organization that values excellence, teamwork, and exceptional customer service.

Responsibilities

• Handle hotel reservations, ensuring accuracy and efficiency in the booking process.
• Greet guests with a warm and friendly demeanor upon arrival and provide them with necessary information about hotel facilities, services, and local attractions.
• Check guests in and out of the hotel, ensuring all required documentation is completed accurately.
• Respond to guest inquiries and provide assistance in a prompt and professional manner.
• Handle guest complaints or concerns, resolving issues to ensure guest satisfaction.
• Maintain an organized and efficient front desk area, ensuring it is presentable at all times.
• Handle cash and credit card transactions, following established procedures and maintaining accuracy in financial transactions.
• Coordinate with other hotel departments to ensure smooth operations and guest satisfaction.
• Maintain knowledge of hotel policies, procedures, and special events to provide accurate information to guests.
• Assist with administrative tasks, such as answering phone calls, responding to emails, and maintaining guest records.

Requirements

• Interested candidates should possess an OND, HND, or B.Sc Degree
• Minimum of 3 years of experience as a Hotel Reservations and Front Desk Officer or a similar role in the hotel and hospitality industry.
• Relevant educational qualifications in the hotel and hospitality industry are preferred.
• Excellent customer service and communication skills.
• Strong computer skills, including proficiency in hotel management software and Microsoft Office Suite.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Professional appearance and demeanor, with a friendly and approachable personality.
• Knowledge of reservation and front desk procedures in the hotel industry.
• Flexibility to work on rotating shifts, including weekends and public holidays.
• Female candidates are preferred for this position.

Application Closing Date
15th April, 2024.

Method of Application
Interested and qualified candidates should submit their CV to: [email protected] using the Job Position and Job Location as the subject of the email.

Note: Only shortlisted candidates will be contacted for further selection processes.