Retail Manager at Mopheth Nigeria Limited - 3 Openings

Mopheth Nigeria Limited is a reputable organization charged with the goal of meeting the diverse needs of its growing customers from all walks of life. We began as a community Pharmacy in the year 1997, and through the years we have maintained our standard of being a renowned name in the pharmaceutical industry in Nigeria, however, with respect to our vision consumables, cosmetics, and skin care products, safe water production, grocery essentials, and a variety of baked goods. In addition, our 24-hour availability onsite and online in all our branches has equally ensured our clients can rely on us for immediate service at any hour of the day.

We are recruiting to fill the position below:

Job Title: Retail Manager

Locations: Lekki, Festac, Victoria Island, Lagos
Employment Type: Full-time

Job Description

• As a Retail Manager, you will be responsible for overseeing all aspects of our retail operations, including sales performance, inventory management, customer service, and staff supervision. You will play a key role in driving revenue growth, optimizing operational efficiency, and ensuring a seamless shopping experience for our customers.

Responsibilities

• Lead and motivate a team of retail staff to achieve sales targets and deliver exceptional customer service.
• Oversee the day-to-day operations of the retail store, including opening and closing procedures, cash management, and inventory control.
• Monitor sales performance and analyze data to identify opportunities for improvement and implement strategies to drive revenue growth.
• Ensure compliance with company policies and procedures, as well as health and safety regulations.
• Maintain high standards of product presentation and merchandising to enhance the visual appeal of the store and maximize sales opportunities.
• Develop and implement sales promotions, events, and marketing initiatives to attract customers and increase foot traffic.
• Build and maintain positive relationships with customers, addressing their inquiries, concerns, and feedback in a timely and professional manner.
• Conduct regular staff training and development sessions to enhance product knowledge, sales skills, and customer service excellence.
• Foster a positive and collaborative work environment where teamwork, communication, and innovation are encouraged.
• Handle any escalated customer complaints or issues, resolving them effectively and ensuring customer satisfaction.
• Collaborate with senior management to develop strategic plans and initiatives to drive business growth and expansion.

Requirements / Qualifications

• Minimum Bachelor's Degree (BSc) in Business Administration or any related field.
• Minimum 5 years of retail experience, preferably with experience in Shoprite, Spar, or similar retail chains.
• Proven track record of success in retail management, with a strong focus on driving sales performance and achieving targets.
• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team of retail staff.
• Strong business acumen and analytical skills, with the ability to interpret sales data and make informed decisions to drive business results.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and senior management.
• Detail-oriented with a passion for delivering outstanding customer service and creating memorable shopping experiences.
• Ability to work autonomously and make decisions independently, with a proactive and solution-focused approach to problem-solving.
• Flexibility to work evenings, weekends, and holidays as required by the demands of the retail industry.

Benefits

• Competitive salary and performance-based incentives
• Opportunities for career advancement and professional development
• Comprehensive benefits package, including health insurance and retirement plans
• Dynamic and supportive work environment with opportunities for creativity and innovation

Application Closing Date
20th April, 2024.

How to Apply
Interested and qualified candidates should send their Resume / CV along with a cover letter highlighting their relevant experience to: [email protected] using the Job Title as the subject of the mail.

Note: We look forward to welcoming a top-tier candidate who shares our passion for retail excellence and customer satisfaction!