Head - Lab Operations (West Africa) at Shalina Healthcare

Shalina Healthcare is one of the largest pharmaceutical companies in sub-Saharan Africa. For the last 35 years, we have made it our mission to provide quality medicines to those who need it the most. We manufacture and distribute branded prescription and over-the-counter pharmaceutical and consumer products across various therapeutic groups, including anti-malarial, antibiotics, anti-inflammatory, and nutrition. We have a track record few can match and our brands are among the most trusted in Africa.

We are recruiting to fill the position below:

Job Title: Head - Lab Operations (West Africa)

Location: Lagos

Description
What you become a part of:

• The successful candidate will direct, administer, and coordinate activities of our Laboratory Operations in the region.
• The role encompasses service effectiveness, operational and technological development, continuous quality improvement and hands-on people management to drive our service into the future.

Responsibilities
What to expect:

• Direct laboratory operations in the region to ensure operational profitability and the delivery of quality services to clients.
• Develop, monitor, and implement budgets and pricing programs. Maintain financial oversight of operations.
• Develop policies, practices, and standards to minimize and manage business risk to the company and customers.
• Bring standardization of processes/ SOPs and address unique needs separately.
• Drive implementation of the best-in-class practices for lab operations & quality to deliver outstanding customer experience.
• Drive continuous improvement projects and mindset throughout the labs, constantly evaluating and improving the efficiency of the laboratory operations.
• Drive high NPS, reduce lab error rates, bring-in new technologies to drive operational efficiency, give product/ technology inputs to enable operations and drive relevant accreditations.
• Lead individuals and work groups to continuously improve performance by creating an environment that ensures application of quality principles and techniques to achieve desired outcomes.
• Develops and implements equitable criteria and processes which meet company standards, for selection, evaluation, promotion and terminations of all staff within designated area(s) of responsibility.

Requirements

• Bachelor's Degree in Life Sciences/ Medical Technology/ Immunology or any other relevant field, master’s degree in business management preferred.
• Minimum 12 years’ experience in laboratory operations management.
• Strong knowledge of laboratory operations, supported by a proven track record of career growth in laboratory leadership positions of increasing responsibility.
• Experience with regulatory and accreditation of laboratory operations.
• Proven experience in developing, implementing and monitoring performance against KPIs.
• A high level of intelligence, with a track record of grasping and solving complex issues quickly and effectively.
• Knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
• Flexible and agile in dealing with peak demands of the business.
• Good interpersonal skills.
• Self-starter with an ability to stay independently motivated and deliver the assigned mandate.
• Excellent communication skills with fluency in English (both, verbal and written).
• Experience working cross-culturally and cross-functionally with diverse colleagues across multiple locations and across time zones.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: recruitment.diagnostics@shalina.com using the Job Title as the subject of the email.