The Bridge Business Solutions Limited - Our client in the banking industry is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Assistant Head of Operations
Location: Lagos
Employment Type: Full-time
Overview
Are you interested in joining a leading bank that rewards performance and empowers employees?
They are looking for result driven and passionate bankers interested in joining the Retail Operations team.
Responsibilities
Ensure strict adherence to all service standards and Service Level Agreements (SLAs) based on the Bank’s customer segmentation model and ensure customized and fast tracked service to Priority customers.
Assist in the migration of customers to alternate channels, ensure the optimization and functionality of these channels (e-branches, self service channels, etc.) and liaise with respective units to ensure limited downtime.
Ensure resource prioritization at the branch in line with the Bank’s service delivery and customer segmentation model.
Deepen existing and prospective relationships and perform sales of the Bank’s Personal and Business Banking products through cross/ up selling activities.
Proactively monitor transaction activity and maintain accurate, well segmented customer files; maintain zero tolerance for inactive/dormant accounts and account closure.
Proactively seek customer feedback and identify service improvement areas and opportunities.
Ensure documentation in deposit and withdrawal instruments are complete and accurate.
Ensure validity of all instruments used in conducting transactions.
Verify daily balance on CBN Statement of accounts.
Authorize and approve transactions in line with the Bank’s approval limits.
Monitor till balances and provide funds as appropriate while ensuring cash-in-till exposure is within approved insurance limit.
Manage daily cash levels in the bulk room and vault and ensure branch cash requirements are met.
Monitor inter-branch cash movements/requirements and ensure adherence to all control procedures for cash movement.
Ensure the cash limit of the branch is not exceeded and ensure the prompt transfer of excess cash from the vault in conjunction with bullion service.
Ensure same day resolution of service issues and escalate as required.
Responsible for the end of day balancing and reconciliation of accounts as well as same day resolution of issues.
Supervise activities of tellers and provide relevant on-the-job trainings.
Ensure prompt reconciliation of GLs and resolution of exceptions.
Ensure branch returns are rendered to Head Office on a timely basis.
Assist in the preparation of relevant management information reports.
Ensure strict compliance with internal policies, procedures and controls.
Ensure compliance with all regulations and statutory requirements.
Act as the stand-by in the absence of the Retail Operations Head.
Perform other duties as assigned by Retail Operations Head.
Qualifications
First Degree in any discipline.
Relevant MBA or Master’s degree in banking, finance or accounting will be an added advantage.
Relevant professional qualification will be an added advantage (CIBN, ACCA, ICAN)
Experience:
Minimum of 1- 3years experience in a bank / financial institution with experience in banking operations
Skills:
Demonstrated knowledge and understanding of banking operations (domestic and international).
Excellent administrative skills.
Excellent people management skills.
Excellent customer service and relationship management skills.
Demonstrated negotiation skills.
Excellent oral & written communication.
Demonstrated proficiency in documentation and transaction processing skills.
Understanding of retail strategy, customer segmentation and service delivery requirements
Requirements:
Enterpreneurship
Analytical Skills
Problem Solving
Innovation
Team Building
Interpersonal Skills
Conflict Management
Coaching
Leadership
Organization & Cordination Skills.
Application Closing Date
4th April, 2024.
How to Apply
Intrested and qualified candidates should send their Resume
to:[email protected] using the Job Title as the subject of the mail.