Analyst, Switching Operations at Outsource Company (4 Openings)

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a premier company, managing complex transaction processing operations and offering end-to-end solutions. We combine our BPO expertise with research, analytics, risk advisory and process consulting services to deliver a broad suite of offerings to our customers.

We are recruiting to fill the position below:

Job Title: Analyst, Switching Operations

Locations: Abuja, Gombe, Kaduna, and Lagos

The Role

• As an Analyst, Switching Operations your primary responsibility is to ensure that all transactions through our different products get to their destination through the best available route, selecting from the variety of providers available.
• Simply put, when our customers initiate payments, we ensure the transaction gets to the provider and update the provide response on our system.
• Also ensure our systems are up, to always serve this purpose.

Responsibilities

• Support Payout/Funds transfer processing in a timely manner.
• Monitor transactions and ensure all rails are functioning optimally.
• Monitors transactions and for signs of fraudulent activity, promptly escalates potential issues to fraud team for investigation and resolution.
• Collaborate with cross functional teams to resolve customer related issues.
• Handles escalations to the team lead or relevant stakeholders and ensures resolution in line with relevant SLA.
• Working with the CX and TAM team in investigating and resolving complaints relating to payout through assigned resolution channels.
• Assists with process improvement tasks such as creating processes, tracking progress and updating stakeholders.
• Transaction Reconciliation.
• Proactively think of strategic methods to improve process.
• Any other duties assigned Process Improvement
• Work with all sub-teams to identify various touchpoints and design processes to optimize same
• Continuous evaluation of current processes vis-a-vis best industry practices

Requirements

• Bachelor's Degree in any field.
• Minimum 1 year Post graduate experience
• Understanding of the payment industry.
• Open-Mindedness and Result Oriented
• Ability to work with Microsoft suite.
• Ability to work in a cross-functional team.
• Excellent interpersonal, presentation skills and communication skills.
• Strong analytical and problem-solving skills
• Ability to identify errors.
• Ability to manage multiple priorities and meet set deadlines.
• Work goal-oriented based on minimum supervision
• High sense of responsibility, accountability, integrity, and ethical standards

Application Closing Date
3rd April, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the position as the subject of the email.