Room Service Attendant at Bomowo Hotel - Precious Aurum Integrated Services

Precious Aurum Integrated Services - Our subsidiary company, Bomowo Hotel, is committed to delivering exceptional guest experiences. Their dedicated team of professionals are driven by a shared passion for hospitality and a commitment to exceeding expectations at every turn.

We are recruiting to fill the position below:

Job Title: Room Service Attendant

Location: Ketu, Lagos
Employment Type: Full-time

About the Role

• As a Room Service Attendant at Bomowo Hotel, you will play a pivotal role in ensuring the seamless delivery of our room service offerings.
• Your primary objective will be to provide guests with prompt and personalized service, delivering food and beverage orders directly to their rooms while upholding the highest standards of hospitality.

Responsibilities

• Receive and process guest orders for room service, ensuring accuracy and efficiency in delivery.
• Deliver food and beverage orders to guest rooms promptly, following established service protocols and standards.
• Provide personalized service to guests, anticipating their needs and preferences to enhance their dining experience.
• Communicate effectively with kitchen and restaurant staff to coordinate order preparation and ensure timely delivery.
• Handle cash and credit card transactions accurately, processing payments and reconciling sales at the end of each shift.
• Maintain cleanliness and organization of service trays, carts, and equipment used for room service operations.
• Uphold food safety and hygiene standards, ensuring proper handling and storage of food items and adherence to sanitation guidelines.
• Assist guests with menu selection, offering recommendations and accommodating special dietary requests or preferences.
• Address any guest inquiries, concerns, or complaints regarding room service promptly and professionally, seeking resolution to ensure guest satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to the highest standards.
• Assist with additional guest services or requests as needed, demonstrating flexibility and a willingness to go above and beyond to meet guest needs.

Candidate Requirements

• Previous experience in janitorial or cleaning roles, preferably in a hospitality or similar environment.
• High School Diploma or equivalent; degree in Hospitality or related field is a plus.
• Previous experience in customer service, preferably in the hospitality industry.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional service.
• Basic knowledge of food and beverage service procedures and standards.

Application Closing Date
8th April, 2024.

Method of Application
Interested and qualified candidates should submit their CV, outlining their qualifications and relevant experience, to: [email protected] using "Room Service Attendant" as the subject of the mail.

Note: Only qualified candidates will be contacted for further consideration.