Sales Associate (Digital Healthcare) at emedicStore

emedicStore is an online specialised marketplace for pharmaceutical and medical products. We harness the power of technology to deliver innovative, convenient and affordable online goods and services to consumers. We understand the importance of supply chain in delivering quality healthcare. We are driven by the goal of making healthcare affordable and available.

We are recruiting to fill the position below:

Job Title: Sales Associate (Digital Healthcare)

Location: Lagos

Job Overview

• The Sales associate (Digital Healthcare) - is a key part of our sales team, contributing to our online pharmacy's growth by assisting in sales operations and providing excellent customer service.
• This role provides an exciting opportunity to gain hands-on experience in e-pharmacy sales while honing pharmaceutical knowledge and customer service skills.

Responsibilities and Duties

• Assist the Sales Pharmacist in managing the online sales operations.
• Support customers in their purchase journey, providing guidance and answering queries.
• Maintain knowledge of the available pharmaceutical products.
• Help manage product listings and inventory in the online platform.
• Work closely with the Procurement Pharmacist to stay updated on product availability.
• Ensure the accurate processing of customer orders.
• Assist in handling customer complaints and returns.
• Contribute to sales strategies and promotional campaigns.
• Maintain high standards of customer service at all times.
• Stay updated on relevant pharmaceutical laws and e-commerce regulations.
• Assist in creating educational content for the website.
• Contribute to the preparation of sales reports.
• Help track and achieve sales targets.
• Ensure accurate recording of customer information and sales transactions.
• Collaborate with the marketing team to drive traffic and sales.
• Assist in conducting customer satisfaction surveys.
• Include the keyword jamboree in the application's comment as a pre-application test to demonstrate your thorough reading of this job description.
• Participate in regular team meetings and training sessions.
• Follow company policies and procedures in all operations.
• Maintain confidentiality of sensitive customer information.
• Keep abreast of new pharmaceutical products and trends in the e-pharmacy industry.

Qualifications and Skills

• Bachelor's Degree in Pharmacy, MBBS or any other Health/Life Sciences Related Field.
• Strong understanding of pharmaceutical products and care services.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, digital environment.
• Good organization and multitasking abilities.
• Basic knowledge of e-commerce and online sales.
• Proficiency in using computer systems and software.

Application Closing Date
5th April, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the position as the subject of the email.