NOC Operator at IPI Power Tech Nigeria Limited

IPI Power Tech Nigeria Limited is a member of the IPT PowerTech group of companies that delivers specialized solutions to the power, industrial and telecom sectors in Africa, the Middle East and neighboring countries. Since our inception in 1993, we have grown into a leading power solutions company, combining power expertise with telecom infrastructure specialization.

We are recruiting to fill the position below:

Job Title: NOC Operator

Location: Lagos
Job Type: Full Time

Purpose of the Job (Brief)

• The role of the NOC Operator is to provide support in the functions of passive infrastructure network surveillance/monitoring escalation and reporting to ensure target KPIs for infrastructure availability are met and maintained

Essential Functions

• Monitoring, escalating and providing necessary assistance to field engineers in ensuring 99.99% availability of sites.
• Managing and maintaining IPI’s monitoring systems and providing status and performance reports on
• Network, ISP services and facilities
• Executing fault handling and escalations, while identifying and responding to faults on the systems and networks in liaison with contractors
• Conducting routine checks by logging details of Generator Run hours, Diesel Levels and routine services while validating references and monitoring templates.
• Ensuring detailed implications of MTTR in order to surpass SLAs
• Providing Tier-3 support for co-location sites.
• Interpreting external alarms to ensure availability of power on all sites

Must Have

• First Degree in Electrical / Telecommunications / Computer / Information Systems or any related discipline

Working Experience:

• 1-3 years’ experience in similar role in telecom sector.
• Experience in NOC operations and handling will be an added advantage.
• Experience in service delivery and support process handling will be an added advantage.

Qualifications / Skills / Abilities:

• Should be a very good team player
• Self-motivated and resilient
• Good people management skills
• Ability and willingness to work shift hours (day and night shifts)
• Good decision-making skills
• Should demonstrate incident ad problem-resolution skills
• Should be able to use initiative
• Good organizational skills
• Very good written and verbal communication skills-must be a clear communicator
• Ability to work with remote teams
• Ability to work without supervision.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.