Customer Service Officer (NYSC) at Pack 'N' Pay

Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her ecommerce website on March 1st 2021.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (NYSC)

Location: Port Harcourt, Rivers

Job Description
As a customer service officer, your duties include:

• Answering questions about the company’s products or services via phone, email, and in person.
• Direct customers to online resources.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Responding to customers' reviews.
• Demonstrate empathy and patience when dealing with customers, especially in sensitive situations.
• Update customer records in the system
• Create and maintain reports about customer interactions
• Develop a rapport with customers.
• Concluding sales for online customers.
• Checking product availability.
• Setting up accounts for new customers
• Booking of Orders
• Processing of orders

Requirements and Skills

• Bachelor's Degree in Mass Communication, Linguistics or Business Administration
• 0 - 1 year relevant work experience
• Excellent communication and interpersonal skills
• Must be a corper serving in Port Harcourt
• Young, smart and vibrant

Application Closing Date
30th April, 2024.

Method of Application
Interested and qualified candidates should send their CV and Cover letters to: [email protected] using the job title as the subject of the mail.