Head of Operation at Resort Consult Limited

Resort Consult Limited - Our client is a prospective Tier 2 microfinance bank in Lagos area of Ogun State requires the service of a dynamic result-oriented microfinance banker, with proven record of accomplishment.

They are recruiting to fill the position below:

Job Title: Head of Operation

Location: Lagos
Job Type: Full-time

Job Description

• Oversee customer support processes and organize them to enhance customer satisfaction.
• Identify and mitigate operational risk.
• Monitor and supervise daily operations to ensure a free flow process.
• Create a strong professional workforce by developing competent individuals in the banking operations team.
• Cash management and provision.
• Oversee the booking of loans and other banking activities in compliance with due process
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
• Collaborate with heads of other units to develop best practices for successful banking operations
• Ensures the branch and vaults are opened and closed on a timely basis.
• Enforces dual control procedures at all times.
• Oversees teller duties and assists line with customer transactions during peak periods.
• Perform pre-audits to ensure ongoing adherence to compliance procedures.
• Stay informed of all deposit, business and consumer loan products.
• Design, develop and keep updated the Company’s Operations Manual and ensure compliance to all operational guidelines, processes, and procedures.
• Responsible for re-engineering business effectiveness, customer service, cost effectiveness and controls.
• Central Operations – Account Services, Clearings, Payments, Cash Management/Reconciliation
• Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Company’s debit card activities
• Treasury Operations – Money Market and Derivative Products, FI Transaction activity, and 3rd Party Funds / Investment processing
• Credit Operations – Loan sanction fulfilment, & administration distribution (Retail, Business, Commercial Corporate, and Institutional segments) whilst ensuring the identification and management of underlying operational risks.
• Maintain proper teller and vault cash levels
• Any other activity as may be assigned by the MD/CEO

Job Requirements

• A Bachelor’s Degree in relevant fields with 4 - 6 years of work experience.
• Professional Qualification in Banking or Accounting will be added advantage.
• Must have proficiency in Information Technology (IT)
• Detailed knowledge of bank procedures and policy principles at all levels.
• Analytical and practical understanding of workflow, capacity planning/optimization, and process implementation.
• Strong planning, organizational, and time management abilities.
• Strong Leadership, team management, development, and mentoring.
• Ability to translate local regulatory requirements into a thorough knowledge of Operational routine in the bank.
• Thorough knowledge of Cash Management, Account Services, Clearing, and Payment functions.
• Extensive knowledge of Treasury Operations and Electronic banking.
• Relationship building, negotiation, problem-solving, and troubleshooting
• Ability to proactively identify roles requiring attention.

Remuneration
Attractive and competitive.

Application Closing Date
26th March, 2024.

Method of Application
Interested and qualified candidates should forward their Applications and Curriculum Vitae to: [email protected] and copy: [email protected] using the Job Title as the subject of the email.