Technical Support Officer at Large Michaels Limited - 2 Openings

Large Michaels Limited offers a wide range of IT products such as computers, laptops, and gadgets at the most affordable prices in Nigeria. We believe that you deserve only the best, so come and visit us today to make a purchase!

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Locations: Wuse, Abuja (FCT) and Lagos
Employment Type: Full-time

Job Summary

• We are seeking a dedicated and experienced Technical Support Officer to provide efficient technical assistance to our customers.
• The Technical Support Officer will be responsible for diagnosing and resolving hardware and software issues, installing and configuring computer systems and networks, and providing training and support to end-users.
• The ideal candidate will have 2-3 years of technical support experience and must reside close to the company's location in Abuja.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or in person.
• Diagnose and troubleshoot hardware and software issues, including PCs, printers, networks, and peripherals.
• Install, configure, and maintain computer systems, software, and network equipment.
• Identify and escalate complex technical issues to appropriate teams for resolution.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Conduct regular maintenance and updates to ensure the stability and security of systems.
• Document technical solutions and procedures for knowledge sharing and training purposes.
• Provide training and support to end-users on the use of hardware, software, and systems.
• Stay updated on industry trends and emerging technologies to provide innovative solutions.
• Adhere to company policies, procedures, and quality standards at all times.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support, preferably in a similar industry.
• Strong knowledge of computer hardware, software, networks, and peripherals.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly and effectively to non-technical users.
• Strong customer service orientation and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Must reside close to the company's location in Abuja.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their resume and a cover letter outlining their relevant experience and achievements to: [email protected] using the Job Title as the subject of the mail.