Customer Service Personnel at S-TEE Cambridge College

S-TEE Cambridge College - This is the Cambridge Arm of the Mainstream school (S-TEE Schools). Our students are tutored on the British Curriculum and Nigerian Curriculum in preparation for their Cambridge Examinations. We are located in Ago Palace Way, Okota, Lagos State. We work with highly trained educators, who most times are British Council certified. The British Council certification and experience in tutoring Cambridge students is always a plus for any candidate looking for teaching job employment with our institution. Ability to work under pressure and submit records as at when due is also a very high requirement to joining the Academics Department of school.

We are recruiting to fill the position below:

Job Title: Customer Service Personnel

Location: Isolo, Lagos
Employment Type: Full-time

Responsibilities

• Student and Parent Interaction: Engage with students and parents in a courteous and professional manner, addressing inquiries, providing information, and offering assistance to ensure a positive customer experience.
• Enrollment Assistance:Assist prospective and current parents with the enrollment process, explaining admission requirements, guiding through paperwork, and ensuring a smooth onboarding experience.
• Communication Hub: Serve as a central point of contact for parents, efficiently relaying information about school policies, events, and updates through various communication channels.
• Issue Resolution: Handle and resolve concerns or issues raised by parents, students, or other stakeholders, ensuring prompt and effective solutions while maintaining a high level of customer satisfaction.
• Administrative Support: Provide administrative support to the school administration, such as maintaining records, processing forms, and handling documentation related to student enrollment and services.
• Billing and Payments: Manage billing inquiries, assist with payment processes, and ensure accurate financial records related to school fees, extracurricular activities, and other services.
• Appointment Scheduling: Facilitate and coordinate appointments between parents and management ensuring smooth communication and scheduling for parent-teacher conferences or other meetings.
• School Events Coordination: Support the planning and coordination of school events, collaborating with various departments to ensure seamless logistics and positive experiences for attendees.
• Feedback Collection: Gather feedback from parents and students to assess satisfaction levels and identify areas for improvement in customer service processes and school offerings.
• Technology Support: Assist parents and students with technical issues related to online platforms, school portals, or other technology used for communication and learning purposes.
• Orientation Programs: Organize and participate in orientation programs for new students and parents, providing information about school policies, facilities, and available services.
• Emergency Response: Follow established protocols during emergency situations, communicating effectively with parents and stakeholders, and providing necessary information and support.
• Documentation and Reporting: Maintain accurate and organized records of customer interactions, feedback, and inquiries, and generate regular reports as needed by school administration.
• Collaboration with School Staff: Collaborate with teachers, administrative staff, and other departments to address specific customer service needs and contribute to a cohesive and supportive school environment.
• Professional Development: Stay updated on customer service best practices, educational policies, and school-specific information to enhance skills and contribute to the continuous improvement of customer service processes.
• Carry out other Specific duties as assigned by the Line Manager & Director.

Requirements

• Candidates should possess a Bachelor's Degree with 3 - 6 years relevant work experience.

Application Closing Date
3rd April, 2024.

Method of Application
Interested and qualified candidates should send their Letter of Application and updated CV in MS Word format to: [email protected] and [email protected] using the Job Title as the subject of the email.