Hotel Operations Manager at Mulligan Hotel

Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.

We are recruiting to fill the position below:

Job Title: Hotel Operations Manager

Location: Sabo, Yaba - Lagos
Employment Type: Full-time

Job Functions

• Provide strategic direction and leadership for all hotel departments.
• Lead the development and execution of comprehensive business plans.
• Oversee all aspects of hotel operations, ensuring guest satisfaction and adherence to quality standards.
• Foster a positive and productive work environment, motivating and developing the hotel's executive team.
• Respond to audits and implement continuous improvement initiatives.
• Work closely with department heads to ensure seamless execution of all activities and functions.
• Manage and address guest concerns, taking ownership of guest satisfaction.
• Collaborate with the sales team to build and maintain strong relationships with corporate clients and acquire new business.
• Ensure legal compliance with regulations regarding health & safety, fire, and other legal requirements.
• Oversee internal and external audits to maintain the highest operational standards.
• Manage and develop vendor relationships to secure essential equipment and services.

Requirements

• Bachelor's Degree in Hospitality Management or a related field.
• Minimum of 8 years experience in the hospitality sector, with at least 5 years in a role as Hotel Operations Manager.
• Genuine passion for hospitality.
• Profound knowledge of hotel operations, revenue management, and industry best practices.
• Flexibility to work extended hours, weekends, and holidays as required.

Application Closing Date
5th April, 2024.

Method of Application
Interested and qualified candidates should send their CV in MS Word or PDF to: [email protected] using "Hotel Operations Manager" as the subject of the mail.

Note: Only qualified candidates would be shortlisted.