Human Resource Officer & Client Relationship Officer at Mettle-Paragon International Limited

Mettle-Paragon International Limited is a company whose practice aims to meet the value of the ever-increasing need by providing advanced services to achieve excellence in innovation and service delivery. Our Vision is to "provide timely, professional, innovative and efficient services through identifying key needs and enhance improved services to the maximum best quality standards" and our Mission statement is "becoming essential to our society by providing best services to help achieve aspirations by providing expertise and professional sound counsel, strategic planning sustainability, responsible stewardship, and comprehensive resource allocation and spread the power of optimism". The company invests in the development of skills and analysis of customers/opportunities to proffer solutions aimed at achieving the best standard quality objective within the limits of time and cost. Our practices aim at meeting the ever-increasing needs for multipurpose strategic satisfaction through Innovative health services, marketing referrals planning, procurement, consult/training, and developing skills, techniques, methods, and expertise in all services and project delivery.

We are recruiting to fill the position below:

Job Title: Human Resource Officer & Client Relationship Officer

Location: Maiduguri, Borno
Employment Type: Full-time
Duration: Three months (3) with the possibility of Extension

Job Summary

• A Human Resources Officer plays a pivotal role in managing personnel within an organization. They oversee various HR functions, including recruitment, employee relations, performance management, training, and compliance. Additionally, they ensure that staff contracts are accurately drafted and maintained, and they handle records of guarantors for employees when necessary.
• Acting as a liaison between management and employees, they address concerns, facilitate communication, and foster a positive work environment. They also contribute to strategic workforce planning and organizational development initiatives.

Key Responsibilities

• Recruitment and selection of personnel, including drafting and managing staff contracts.
• Handling employee relations issues, grievances, and disciplinary procedures.
• Implementing HR policies, and procedures, and ensuring compliance with employment laws.
• Conducting performance appraisals, managing performance improvement plans, and maintaining records.
• Facilitating employee training and development programs.
• Ensuring accurate records of employee guarantors are maintained.
• Providing guidance and support to employees and management on HR-related matters.
• Participating in strategic workforce planning and organizational development initiatives.
• Maintaining up-to-date employee records and documentation.
• Contributing to the development and improvement of HR processes and practices.
• Ensure staff come to office on time and tasks are adequately conducted.

Working as a Client Relationship Officer:

• As a Client Relationship Officer you will be responsible for managing relationships with clients to ensure satisfaction, retention, and loyalty.
• In addition to client-facing responsibilities, they oversee the development of client contracts and ensure proper records of guarantors are taken when applicable.
• They build strong connections with clients, understand their needs, and provide personalized support.
• They also play a key role in client acquisition and onboarding processes, collaborating with internal teams to meet client needs effectively.

Other Key Responsibilities:

• Building and maintaining strong relationships with clients, including developing and managing client contracts.
• Understanding client needs and preferences to provide personalized support and assistance.
• Serving as the primary point of contact for client inquiries, issues, and contract development.
• Managing client accounts and ensuring client satisfaction and retention.
• Identifying opportunities for upselling or cross-selling products or services, including contract amendments.
• Handling client complaints, resolving issues, and maintaining proper records of client guarantors when necessary.
• Providing product or service demonstrations and presentations to clients.
• Collaborating with internal teams to ensure client needs are met effectively.
• Conducting client satisfaction surveys, gathering feedback, and incorporating improvements.
• Assisting in client acquisition and onboarding processes, including due diligence on client guarantors.

Qualifications

• Any Related Field Required.
• Proven experience in Human Resources, Law, or a similar role.
• Strong interpersonal and communication skills.
• Ability to lead a team
• Detail-oriented with excellent organizational and problem-solving abilities.

Required Skills:

• Previous working experience role for (1) years
• Outstanding communication, interpersonal, and leadership skills
• Excellent presentation skills
• A proven track record of successfully leading and motivating diverse teams
• Multitasker and critical thinker with strong analytical skills
• Excellent organizational and time management skills
• Good knowledge of different business functions.
• Strong leadership qualities.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.

Remuneration
N25,000 (Increment is strictly based on performance).

Application Closing Date
26th March, 2024.

Method of Application
Interested and qualified candidate should send their CV and a motivation letter to: [email protected] using the job title as the subject of the mail.

Note

• MPI does not charge for the recruitment process at any point.
• Female candidates are strongly advised to apply for this role.