Posted on Mon 18th Mar, 2024 - hotnigerianjobs.com --- (0 comments)
MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Analyst - Service Integration, Customer Relations
Job Identification: 3992 Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: Customer Relations
Reports To: Manager Service Integration & Special Projects
Description
Provide data and analysis to support the business planning process by management.
Ensure generation of relevant report (daily, weekly and monthly across all retail channels for management decision making purposes.
Audit and review of data to ensure data integrity and adherence to data governance policies.
Provide intelligence to support business planning
Establish logistics of delivery schedules, monitor/supervise progress and contact clients, vendors and suppliers to resolve problems
Maintain brand alignment in rendering sales and services in service center environment.
Collaborate with relevant departments’ e.g. Marketing in deploying promos.
Analyze and report customer impacting trends, including Competitive Intelligence to guide management decisions
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Develop key account management tactics in line with the organization’s value proposition.
Participate in developing and improving project management capability, standards, methods, processes that will improve performance and efficiency of the unit.
Create, maintain and deliver high quality process documentation and process re-engineering.
Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department.
Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
Oversee technical activities and associated administrative duties in the franchise outlets.
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Develop compelling business case, problem statement and project charter for management consideration and implementation across MTN Walk-in touch points
Analysis and Reporting of Fortnightly regional performance using Power BI tools for management decision making
Analysis and computation of commission due to all franchise outlets pan Nigeria
Analyze and report customer-impacting trends, Including Competitive Intelligence, data mining using customers behavioral and spend patterns
Maintain brand alignment in rendering sales and services in service Centre environment.
Implementation of service initiatives in Franchise Outlets and facilitate prompt and complete dissemination of relevant information to the franchise outlets.
Requirements
Educational Qualification:
First Degree in any relevant discipline
Fluent in English
Experience:
3 - 7 years’ experience which includes:
Experience working in a medium-sized organization
Experience in Change Management
Experience in Business planning and analysis
Experience in Project Management
Proficient use of MS Office Suite – Excel, PowerPoint
Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.