Technical Monitoring & Analytical Support Officer at FiberOne Broadband

FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services across homes and offices with a triple-play service comprising broadband, voice, and video. Our cutting-edge technology can guarantee low latency and optimal speed. As pacesetters, FiberOne has consistently deployed high-end ultramodern technology to serve the rapidly emerging digital environment of netizens in Nigeria. Over the past 7 years, we have focused on nurturing the relationship we have with our customers.We are constantly discovering innovative ways to create more value and meet the needs of our customers. We understand the peculiarities of different types of business needs and can offer bespoke
services tailored to your request.

We are recruiting to fill the position below:

Job Title: Technical Monitoring & Analytical Support Officer

Location: Lagos
Employment Type: Full-time

Job Purpose

• Alerting and notifying increasingly senior members of the Technology
• Monitor all network nodes perfoamnces
• Monitor all networks nodes uptime and AVR
• Monitor incidences restoration progresses and sharing ETR
• Incidence reporting and appropriate escalations (Escalation Matrix)
• Openining and closing of all incidents logs
• Evaluation of root cause analysis
• To Set out the necessary improvements and changes to be made on RCA reports
• Provide inputs, information and statistics for quarterly, annual and other reports to Management Team
• Escalating and cascading of Mean time to response
• Escalating and cascading of Mean time to restore
• Providing incidents historical data and proposing a decision on repair or replacement
• Calculating and reporting MTTRs for necessary actions.
• Measurable Outputs and Performance Indicators
• Perform other duties as required by line manager.

Requirements

• Interested candidates should possess an HND / B.Sc Degree with 0-5 years experience
• Ability to report using excel and other
• Analytics and data skills
• Good Reporting skill
• Good Presentation skill
• Curiosity
• Creativity
• A well detailed person
• Resilience
• Purpose driven
• Timely respondent via email and other approved means by the organisation

Application Closing Date
22nd March, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.