Posted on Fri 15th Mar, 2024 - hotnigerianjobs.com --- (0 comments)
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa. We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices. We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.
We are recruiting to fill the position below:
Job Title: First-Level Support Engineer
Location: Lagos, Nigeria
Job type: Full time
Category: Tech
Role Overview
We are looking for a proactive and self-motivated First Line IT Support Engineer to assist with the maintenance and day-to-day running of the Kuda Technology IT estate.
Reporting to the Head of Technology Operations, the role holder will provide face-to-face support, as well as electronic/virtual support and communications.
Roles & Responsibilities
As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking and infrastructure activities with oversight from the Head of Technology Operations.
The responsibilities include but are not limited to:
1st line support about any user problem on both Mac and PCs, mobile devices in person, via phone and Slack
Delivering in a fast-paced, rapidly changing environment
Serve as the "go-to" person for internal users
Account creation for new starters
Management of users in G suite for your designated location
Management of Email Groups
Management of Google apps
Continuous use of Jira and Confluence
Management of ticket queues
Management of assets, checking the availability of IT resources and necessary stock
Updating and documenting processes
Hands-on patching and tidying up cables, moving workstations, organizing IT-related stuff for staff etc
Monitor systems performances and report with relevant information about eventual issues
Assist with the delivery of periodical pieces of training on IT-related matters to all the staff at your designated location
Help ensure the cyber security standards are always met
Telephony and video conferencing
Google collaboration tools
Ability to perform confidently in client-facing situations as required
Ability to maintain the highest level of confidentiality
Requirements
Previous experience in an IT support role
Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
Basic understanding of GDPR as it pertains to the role
Good analysis, problem-solving and decision-making skills
Able to quickly master new systems
Detail-oriented and self-starter with strong written and interpersonal skills
Ability to work independently, and demonstrable common sense
Computer literate and proficient in standard office applications Word, Excel and Outlook
Good interpersonal & communication skills
Well organised with effective time and activity management skills
Enthusiasm and willingness to continuously learn new things
Goal orientated, able to meet and exceed goals
Proactive with great organisation and time management skills
Excellent attention to detail
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer a 3 day per week remote working option