First-Level Support Engineer at Kuda Bank

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa. We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices. We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

We are recruiting to fill the position below:

Job Title: First-Level Support Engineer

Location: Lagos, Nigeria
Job type: Full time
Category: Tech

Role Overview

• We are looking for a proactive and self-motivated First Line IT Support Engineer to assist with the maintenance and day-to-day running of the Kuda Technology IT estate.
• Reporting to the Head of Technology Operations, the role holder will provide face-to-face support, as well as electronic/virtual support and communications.

Roles & Responsibilities

• As the 1st Line IT Support Engineer, you will be responsible for undertaking a varied range of system, networking and infrastructure activities with oversight from the Head of Technology Operations.

The responsibilities include but are not limited to:

• 1st line support about any user problem on both Mac and PCs, mobile devices in person, via phone and Slack
• Delivering in a fast-paced, rapidly changing environment
• Serve as the "go-to" person for internal users
• Account creation for new starters
• Management of users in G suite for your designated location
• Management of Email Groups
• Management of Google apps
• Continuous use of Jira and Confluence
• Management of ticket queues
• Management of assets, checking the availability of IT resources and necessary stock
• Updating and documenting processes
• Hands-on patching and tidying up cables, moving workstations, organizing IT-related stuff for staff etc
• Monitor systems performances and report with relevant information about eventual issues
• Assist with the delivery of periodical pieces of training on IT-related matters to all the staff at your designated location
• Help ensure the cyber security standards are always met
• Telephony and video conferencing
• Google collaboration tools
• Ability to perform confidently in client-facing situations as required
• Ability to maintain the highest level of confidentiality

Requirements

• Previous experience in an IT support role
• Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
• Basic understanding of GDPR as it pertains to the role
• Good analysis, problem-solving and decision-making skills
• Able to quickly master new systems
• Detail-oriented and self-starter with strong written and interpersonal skills
• Ability to work independently, and demonstrable common sense
• Computer literate and proficient in standard office applications Word, Excel and Outlook
• Good interpersonal & communication skills
• Well organised with effective time and activity management skills
• Enthusiasm and willingness to continuously learn new things
• Goal orientated, able to meet and exceed goals
• Proactive with great organisation and time management skills
• Excellent attention to detail

Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online