Sales / Customer Service Representative at a Full-service Interior Design and Manufacturing Company - WorQulture

WorQulture - Our client is a full-service interior design and manufacturing company characterized by their uncompromising quality and innovative design solutions. With innovation, functionality, and style at the heart and soul of their company, they deliver perfection consistently.

They are recruiting to fill the position below:

Job Title: Sales / Customer Service Representative

Location: Ilupeju, Lagos
Employment Type: Full-time
Work hours: Mondays - Fridays (8am - 5pm)
Availability to start: As soon as possible

Responsibilities
Includes but not be limited to:

• Present, promote and sell products/services to existing and prospective customers using solid negotiations skills
• Establish, develop and maintain positive business and customer relationships
• Respond to incoming calls by providing customers with answers, making offerings and pitching the business products
• Participate in upselling, cross selling, suggestive selling, bundling etc
• Source for new business leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule time.
• Coordinate sales effort with team members, departments, to drive business growth and increase customer base
• Submitting and processing orders to ensure customers receive the products or services they request on time.
• Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value.
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices, industry events and promotional trends.

Requirements

• Bachelor's degree
• 3 years minimum Experience in sales/ customer relations or any other relevant role
• Strong written and verbal communication skills
• Excellent problem-solving skill
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relation skills
• Ability to use CRM tools to manage account and maintain customer relationship
• Ability to work effectively with minimal supervision
• Strong organizational skills
• Proficiency in all Microsoft applications.
• Excellent time management, project organization, and follow-through skills.
• Positive attitude focused on customer satisfaction.

Salary
N150,000 - N200,000 Monthly.

Application Closing Date
28th March, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.