Hotel General Supervisor at Residency Hotel Limited

Residency Hotel Limited is a fast-growing hospitality industry with branches across Nigeria. The company's goal is to provide jobs to Nigerian youths from all tribes. Residency Hotel is known for its reputable customer service to its guests using professional staff and provision of enhanced facilities to meet up customer's expectations and beyond.

We are recruiting to fill the position below:

Job Title: Hotel General Supervisor

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Overview

• We are seeking an experienced and dedicated individual to join our team as a Hotel General Supervisor. This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences.

Responsibilities

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food & beverage departments.
• Supervise and motivate staff to maintain high levels of productivity, professionalism, and guest satisfaction.
• Train and develop team members to uphold quality standards and provide excellent customer service.
• Monitor inventory levels and ensure adequate supplies are available to meet guest needs.
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with company standards.
• Handle guest inquiries, requests, and complaints in a prompt and courteous manner, striving to resolve issues to the guest’s satisfaction.
• Collaborate with department heads to implement operational policies, procedures, and best practices to optimize efficiency and guest satisfaction.
• Manage budgets, control costs, and maximize revenue opportunities while achieving financial targets.
• Maintain accurate records of expenses, revenues, and inventory levels, and prepare reports for management as required.
• Ensure compliance with health, safety, and security regulations and implement emergency procedures as needed.
• Foster a positive work environment by promoting teamwork, open communication, and employee recognition.
• Stay informed about industry trends, competitor activities, and market conditions to identify opportunities for improvement and innovation.
• Participate in regular meetings with senior management to discuss operational performance, challenges, and strategic initiatives.
• Act as a liaison between hotel management, staff, and guests to facilitate smooth communication and problem resolution.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field preferred.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
• Solid organizational and time-management skills, with the ability to prioritize tasks effectively.
• Knowledge of hotel management software and reservation systems.
• Understanding of budgeting, financial analysis, and revenue management principles.
• Ability to remain calm and composed under pressure and make sound decisions in challenging situations.
• Flexibility to work irregular hours, including nights, weekends, and holidays, as needed.

Application Closing Date
31st March, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.