Customer Care Representative at Matrix Design and Works

Matrix Design and Works is a top furniture manufacturing company in Nigeria for kitchen, wardrobes and office.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Sangotedo, Lagos
Employment Type: Full-time

Job Description

• Promoting the company's existing brands and introducing new products to the market.
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Researching and developing marketing opportunities and plans.
• Understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
• Provide clients with the information of goods and services.
• Receive customer’s complaints and questions.
• Take clients order, process production, and material specification and give delivery report.
• Raise request for materials needed as approved with clients from vendors and as well communicated to the report line.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Work with the Operations team, Design team, and installers to see to completion of projects to clients’ specification
• Keep records of customer’s data, interactions, transactions, comments, and complaints.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to:  [email protected] or [email protected] using the job title as the subject of the email.