Security Operations Zonal Head at Halogen Group

Halogen group formerly known as Halogen Security Company Limited was incorporated in July 1992 as a private limited liability company, to fill the yawning gaps in quality security services in Nigeria. We lead the West African security solutions market, as we continually focus on delivering valued solutions across the industry’s value chain as the number one integrated safety and security solutions group.

Our competence in risk management deepens our capability in Physical Security, Electronic Security, Virtual & Cyber Security, Telematics, Journey Management, Outsourcing, Background Checks, and Polygraph Examination, Risk Assessment, and Training- for organizations, businesses, government establishments and individuals.

We are recruiting to fill the position below:

Job Title: Security Operations Zonal Head

Location: Lagos
Employment Type: Full Time

About the Job

• The Zonal Head coordinates the delivery of guarding security services in the assigned location; supervises compliance officers and operatives for seamless operations and to uphold service standards; provides periodic report and updates on operations in assigned locations; and engages clients to ensure satisfaction and retention.

Responsibilities
Guarding Operations & Service Delivery:

• Coordinate the delivery of seamless, high quality, guarding operations and security services in assigned location, positioning Halogen as a top choice for physical security solutions
• Develop periodic and ad hoc operations reports as required; collate, analyze and action reports received from compliance officers and operatives
• Collaborate with the Fusion Centre to drive conformance with the use of guard tour and other security devices used by operatives such as walkie talkie, Telephone etc
• Adhere and ensure compliance with standard operating procedures; service standards; related protocols, policies and processes; ISO requirements etc. to minimize security and operational risks and enable high quality service delivery
• Conduct periodic review of operations supervisory framework to ensure effectiveness; recommend adjustments for improvement where applicable
• Develop clients post orders or standard operating procedures to guide the daily operations by the operatives at their various locations
• Coordinate and oversees all activations and operatives’ deployment in line with the policy for business expansion and revenue generation.

 Client Management:

•  Respond promptly to client’s complaints and ensure timely resolution
•  Engage clients to provide security risk advice and operational support, strengthening customer satisfaction and retention.

Security Risk Management:

• Carry out periodic assessments and reporting of risks and threats across assigned locations; proffer ways to mitigate the risks’ exposures and engage clients with recommended solutions
• Lead on incident management, and emergency response in order to ensure the safety and protection of lives and assets
• Support sales team on the pre-sales activities relating to risk assessment and other Technical requirements.

Team Supervision:

• Supervise compliance officers, operatives and other assigned staff for high performance and excellent service delivery
• Facilitate learning; recommend training and re-training as required
• Motivate and ensure good working conditions for operatives in assigned location, to foster high engagement and retention
• Induct and orientate operatives on procedures, standards, tools etc, equipping them to discharge their duties effectively.

Qualifications

• Minimum of a First Degree or equivalent from a reputable tertiary institution
• Professional certification in security, risk, quality management would be added advantage.

Experience:

• Minimum of 5 years’ relevant experience including supervisory experience
• Experience in a large-scale operations environment e.g., FMCG, Telco, Financial Services.

Competencies:

• Security Risk Management, with good understanding of the operating environment, risk assessment etc. 
• Customer Service Orientation & Client Management
• Commercial Awareness
• Analytical & Problem-Solving Skills
• Communication
• Report Writing
• Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies
• Teamwork & Interpersonal Skills
• Supervisory skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email.