Ticketing and Reservation Officer at Ginger Travelz

Ginger Travelz is a new age travel management company, that takes pride in providing all travel needs to their clients and to give them long lasting memories.

We are recruiting to fill the position below:

Job Title: Ticketing and Reservation Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Handle booking requests from clients, including flights, accommodations, transportation, and other travel-related services.
• Coordinate with airlines, hotels, car rental agencies, and other service providers to secure reservations and confirmations & ensure accuracy of booking details, including travel dates, times, and preferences.
• Manage changes or cancellations to reservations as needed, while minimizing disruptions to clients' travel plans.
• Prepare and distribute travel itineraries, tickets, vouchers, and other necessary documentation to clients.
• Ensure all travel documents are accurate, up-to-date, and comply with relevant regulations and requirements.
• Assist clients with visa applications, passport renewals, travel insurance, and other documentation needs.
• Provide exceptional customer service to clients, addressing inquiries, resolving issues, and offering assistance throughout their travel experience.
• Anticipate clients' needs and preferences, offering personalized recommendations and assistance to enhance their travel experience.

Requirements

• Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
• Minimum of 0 - 2 years’ experience as a customer care representative or a call center agent.
• Preferably female (for gender balancing).
• Strong communication skills, both verbal and written, with the ability to interact effectively with clients, colleagues, and external partners.
• Proficiency in computer applications, including Microsoft Office Suite and travel booking software.
• Adaptability and flexibility to work in a dynamic environment
• Customer-focused mindset with a passion for delivering exceptional service

Application Closing Date
31st March, 2024.

Method of Application
Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title as the subject of the email.