Complaints and Response Mechanism Assistant at Plan International - 4 Openings

Plan International is an independent development and humanitarian non-profit organisation that advances children’s rights and equality for girls. We support children’s rights from birth until they reach adulthood, and enable children to prepare for - and respond to - crises and adversity. We believe in the power and potential of every child, but know this is often suppressed by poverty, violence, exclusion and discrimination.

We are recruiting to fill the position below:

Job Title: Complaints and Response Mechanism Assistant

Location: Fika, Karasuwa, Gulani, Nguru - Yobe
Duration: 2 months
Job Type: Contract

The Opportunity

• To be responsible for the set-up and management of the help desk during targeting and profiling activities across the 5 target LGAs of Yobe State.
• Track and record feedback and complaints into the CFM database by ensuring proper documentation and aggregation of CFM data, including complaints received, investigated, and responded to, as well as providing detailed summaries of complaints issues to the program team during review meetings.
• The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guidelines, Core Humanitarian Standard (CHS) principles, and other relevant accountability guidelines.

About You
We are looking to recruit person(s) with:

• HND, BSc, or equivalent, preferably in Social Sciences, Development Studies, Nutrition, Agriculture, or other relevant discipline, and evidence of an NYSC discharge certificate for B.SC. or HND candidates.
• The ideal candidate should demonstrate working knowledge and experience of Accountability HAP Guidelines and CHS Principles within a project environment. Experience working with marginalized communities and their safeguarding.
• At least 1 year of practical work experience in a similar role.
• Understand key concepts and commitments regarding accountability to affected populations (AAP), including a strong understanding of HAP, Do No Harm, and other relevant global standards.
• Ability to communicate in English, Hausa, and local languages of the respective communities
• Ability to work with good initiative and meet deadlines
• Ability and willingness to stay at the deep field level
• Working on and managing UNWFP-funded projects is preferable.
• Experience in Gender or Safeguarding/PSEA is desirable.
• Experience working on “in-kind distribution” projects is desirable.
• Female candidates are strongly encouraged to apply

Application Closing
4th February, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online