Operations Officer at GIG Mobility - 4 Openings

GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.

We are recruiting to fill the position below:

Job Title: Operations Officer

Location: Utako - Abuja (FCT), Uyo - Akwa Ibom, Lagos, and Port Harcourt- Rivers
Employment Type: Full-time

Duties & Responsibilities
Under the supervision of the operations manager, s/he will:

• Support in coordinating day to day terminal operations
• Adhere strictly to scheduled service timelines, minimize disruption, and resolve any unscheduled delays.
• Ensure buses availability by following up to ensure that faulty buses are fixed within stipulated turnaround time.
• Coordinate the pick-up service at terminal level and ensure all guests are picked up at their preferred location as indicated while booking their ticket.
• Compliance with Safety Comfort and Service (SCS) standards for our fleet. All buses under the care of OMs must at all times, meet our standards for service comfort and safety.
• Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively.
• Disseminate information as communicated by the management team of GIGM to other terminal staff.
• Communicate shortage or surplus of buses at the terminal to the Operations Support Team/ Operations Manager
• Track all blown buses assigned to the terminal effectively.
• Resolve minor grievances or disputes that do not require escalation.
• Ensure the terminal facility is efficiently cleaned and maintained by the facility maintenance team.
• Meet the terminal performance and safety targets.
• Ensures the timely use of Mobility for all operational processes.
• Drive sale of services i.e. app downloads and usage, pick-up service.
• Ensure Experience Officers remit accurate sales to the accountant.
• Increase revenue and reduce cost.
• Attend to guest’s questions and queries and deliver a high standard of customer experience.
• Identify opportunities to improve the interface and service to our customers.
• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. e.g. resumption time, dress code, friendly attitude towards guests etc.
• Promote our services to encourage greater use of online booking platforms (Website and App).
• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
• Perform other duties as required or as assigned

Education and Work Experience

• Minimum of Bachelor's Degree or HND in any relevant discipline
• Minimum of two (2) years of cognate experience in Operations/ Customer Service

Skills and Competencies:

• Proven working experience in Operations, sales executive or a relevant role
• Time management and planning skills
• Problem-Solving Skills
• Neat and Professional Appearance
• Ability to Stay Calm Under Pressure
• Organized and Detail-Oriented
• Able to Work a Flexible Schedule.
• Experience in customer service
• Proficiency in MS Office Suite
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport.

Application Closing Date
27th December, 2023.