Customer Success Manager - EMEA (Remote) at dLocal

dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Google rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.

We are recruiting to fill the position below:

Job Title: Customer Success Manager - EMEA

Location: Lagos (Remote)
Department: Commercial – Customer Success

Job Description

• We are looking for a Customer Success Manager based in South Africa or Nigeria or who will be responsible for developing long-term relationships with our customers.

Responsibilities
What will I be doing?

• Working with both our internal teams as well as clients.
• Provide “voice of customer feedback” to internal DLOCAL teams.
• Develop effective long-term key customer relationships.
• Collaborate with customers to better understand their goals and ambitions.
• Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
• Develop Customer Success methodologies and own team initiatives that improve productivity.
• Interact and work together with the different areas of the company.

Requirements
What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.
• 5-10 years in Customer Success Management
• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced Excel Skills.
• Experience in payments - Huge advantage.
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
• Team spirit and proactive behavior.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!